04/08/2026
Everyone’s talking about AI.
So let’s answer the question…
How do we use AI to repair your Mercedes?
Here’s what AI can’t do:
It can’t hear that rattle that only happens when the engine’s cold.
It can’t feel a vibration through the steering wheel.
It can’t interpret the customer's explanation of something sounding like a 'choking duck'!
It can’t reassure a worried customer who’s about to drive 300 miles with their family.
Years of training, experience and instinct allow us to do all this!
Do we use AI to help us?
Absolutely! It can help us find information faster, compare technical data and support the diagnostic process.
But, the final diagnosis still comes down to a qualified technician using their experience alongside specialist equipment.
That’s why investing in good technicians will always matter just as much as investing in technology, in our opinion!
What do you think? Would you trust AI to repair your car without a technician checking the work? Let us know in the comments!