Maintaining outstanding quality standards across the BCS network is of utmost importance. The BCS Consumer Code of Practice is a set of mandatory guidelines to the consumer to reassure them of the quality of workmanship and high levels of customer service and trustworthiness that they can expect from the network. The Code explains the operational standards and procedures that BCS garages will empl
oy to ensure customers receive a proficient level of care and attention. It also describes the complaint handling procedure which is binding on the BCS. This Code of Practice is approved by the Trading Standards Institute and all BCS workshops are required to comply with the provisions of the Code, as well as fulfil all relevant statutory and legal requirements. Excellent customer care is what sets successful independent garages apart from the competition. It is important to display a customer care statement in your reception area so that customers are aware of your concern for customer service. Moreover, it is also a prerequisite of the TSI approval of the BCS code of conduct.
