25/09/2026
The independent workshop has always thrived on reputation.
Word of mouth. Loyal customers. Being the garage that people trust.
But the vehicle parc is changing faster than most independents anticipated.
ADAS is standard.
EVs are arriving in volume on the used market.
Customers whose car needs calibration work after a repair are not waiting around - they are going to whoever can do it.
Reputation gets customers through the door.
Capability is what keeps the work when it arrives.