03/06/2026
!!We're Hiring!!
Job Description: Rental Fleet Controller
At Bespoke Traffic and Highways Solutions Ltd (BTHS) we are seeking a fantastic communicator, who is able to deliver the very best service to our customers, based at our head office in Croston Lancashire.
BTHS is an established growing family business within the specialised vehicle and plant sector. We build specialised vehicles to customers orders and hire a range of vehicles from cars and vans to specialised HGV's to our valued customers.
Overseeing our hire fleet and our day to day hire operations, you will be able to build great working relationships with customers and colleagues and combined with great product knowledge you will use these attributes to provide the right rental product and services that meet our customers needs, while also having the ability to maximise sales opportunities both over the telephone and in person.
You will be an ambassador to our culture of Safety and Quality and ensure that any issues are resolved quickly, keeping your customers fully informed to ensure that they feel valued and kept up to speed.
The role involves the management of hired vehicles maintenance, including periodic maintenance inspection planning, MOT planning, vehicle movements and contract administration for both customers and suppliers.
Visiting customers and attending trade events is also a vital part of this role to ensure that you keep a face to face presence with our customers, while also enhancing your product knowledge and industry understanding.
No two days are the same at BTHS and the ability to think on your feet and be adaptive is a vital skill. Therefore a great coordinator, who enjoys planning and working in a busy ever changing dynamic working environment is essential.
About You
If you join us we will provide you with comprehensive company training and product knowledge and we’ll work with you to identify your personal development needs and a career progression plan.
What you will need to bring to the role from day one:
Prior experience in a role where you can demonstrate exceptional customer service skills would be a distinct advantage.
Able to work as part of a team, supporting colleagues and customers in service delivery.
Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities and work within a dynamic working environment.
Great communication skills – both verbal and written.
Effective administration, planning and organisation skills with strong attention to detail and accuracy.
Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry.
Previous experience in the Hire, Traffic Management or Construction industry would be distinct advantage but not essential.
Previous demonstrable experience in fleet management is essential.
The package includes a competitive salary and flexible working, with the opportunity to work for an ever growing company.
Responsibilities
Management of daily hire operations, including on and off hire procedures.
Management of the hire fleet ensuring our vehicles are up to date with all company and regulatory inspections and services.
Ownership of breakdown assistance for our customers keeping them fully informed with ETA's and repairs.
Qualifications
Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized
Strong organisation skills
Operators CPC (desirable)
Benefits
Flexible working hours
On-site parking
Sick pay
Company events & social events
Company pension
Casual dress
Job Type: Permanent, Full-time
Salary: Up to £35,00.00 per year, depending on demonstratable experience
Job Type: Full-time, Permanent on site. Mon-Fri 9am-5pm
Additional leave
Bereavement leave
Canteen
Casual dress
Company events
Company pension
Employee mentoring programme
Employee stock ownership plan
Free parking
On-site parking
Private dental insurance (after qualifying period)
Private medical insurance (after qualifying period)
Sick pay
Applicants are requested to submit their CV with a cover email to [email protected]
