DK Motor Group Ltd

DK Motor Group Ltd HOME of the DK Black Bush! We are Citroen C4 Grand Picasso Specialists.
(1)

Dealing with all levels of repairs, including - Semi automatic gearbox repair, EGS repairs and replacement, servicing, DPF cleaning, remapping, Diagnostics and sales, part manufacture

🚨 THE APPRENTICE FINDS A BETTER WAY. THE BOSS SAYS, “DO IT HOW I SHOWED YOU.”An apprentice spots a different way of sett...
25/09/2026

🚨 THE APPRENTICE FINDS A BETTER WAY. THE BOSS SAYS, “DO IT HOW I SHOWED YOU.”

An apprentice spots a different way of setting up a regular workshop job.

It uses the correct equipment.

It follows the manufacturer’s procedure.

It could remove twenty minutes of unnecessary preparation without skipping any checks.

She shows the foreman.

He says:
“That might work in the training centre. We’ve done it this way for years.”

She asks to demonstrate it under supervision.

He declines because the workshop is busy.

The following week, the same job comes in again.

Same extra preparation.
Same twenty minutes.
Same idea sitting unused.

DEVIL’S ADVOCATE… 😈

Experienced technicians have seen plenty of clever shortcuts create expensive problems.

A training exercise doesn’t always reveal seized fasteners, awkward variants or what happens on the tenth repetition.

The foreman is right to want proof before changing a reliable method.

But the apprentice is offering exactly that: a supervised demonstration against the proper procedure.

At what point does caution become refusing to learn from someone younger?

A — Keep the old method
B — Prove the new method
C — Follow maker procedure
D — Trial it under supervision
E — Update the process

Experienced techs: what evidence would convince you?
Apprentices: have you ever been right but too junior to be heard?

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 THE NUMBER PLATE HAS A CRACK. EVERY CHARACTER IS CLEAR. AUTOMATIC MOT FAIL?A car arrives with a small hairline crack i...
25/09/2026

🚨 THE NUMBER PLATE HAS A CRACK. EVERY CHARACTER IS CLEAR. AUTOMATIC MOT FAIL?

A car arrives with a small hairline crack in the blank outer corner of its front number plate.

The plate is securely fitted.

Nothing is missing.
There’s no delamination.
The background hasn’t deteriorated.
Every character is clear, correctly formed and correctly spaced.
The crack does not affect legibility or reflectivity.

The damage is slight, not excessive.

The owner says:
“It’s a cosmetic mark. You can read the number.”

A colleague says:
“Damaged plate. Fail it.”

Now the debate moves from what the plate looks like to what the defect actually requires.

DEVIL’S ADVOCATE… 😈

A number plate isn’t just decoration.

Security, condition, layout and readability all matter.

But a blanket rule that any visible crack means failure can be just as wrong as assuming anything readable must pass.

An excessively damaged plate can raise a different issue even if someone standing nearby can work out the registration.

That is not the condition described here.

A — Pass this item
B — Advisory only
C — Minor
D — Major
E — Refuse the test

Testers: what would change this from cosmetic damage into a recordable failure?

Drivers: would you replace it anyway, or wait until the damage actually develops?

Explain the threshold, not just the word ‘cracked’.

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 YOUR WARRANTY PAYS £55 AN HOUR. THE GARAGE CHARGES £95. WHO COVERS THE GAP?A warranty provider approves a repair.The c...
25/09/2026

🚨 YOUR WARRANTY PAYS £55 AN HOUR. THE GARAGE CHARGES £95. WHO COVERS THE GAP?

A warranty provider approves a repair.

The customer hears ‘approved’ and thinks the bill is covered.

Then the garage explains:
“The policy’s labour allowance is £55 an hour. Our rate is £95.”

On eight approved hours, that leaves a £320 difference.

Those figures are on the same VAT basis, so this isn’t a tax misunderstanding.

The customer says:
“I paid for a warranty. Why am I paying again?”

The workshop says:
“We didn’t sell the policy and never agreed to work at its rate.”

The provider says:
“The labour limit is in the cover.”

DEVIL’S ADVOCATE… 😈

A workshop’s costs don’t reduce because an outside company chooses a lower allowance.

But a customer who hears ‘we deal with warranty companies’ may reasonably expect somebody to explain the likely shortfall before their car is dismantled.

There may be a suitable repairer within the allowance.

There may be a case for a higher contribution.

Neither is a useful discovery after the work has already been completed.

A — Garage absorbs gap
B — Customer pays gap
C — Find a covered repairer
D — Seek a higher allowance
E — Agree before starting

Who should explain this first?

Owners: would a clear £320 decision before work starts change how you feel about it?

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 MAN ANNOUNCES “NEARLY THE WEEKEND” BEFORE MAKING THE MISTAKE OF OPENING HIS DIARY. 😂YAY… STARTS THE DAY!Friday. Lovely...
25/09/2026

🚨 MAN ANNOUNCES “NEARLY THE WEEKEND” BEFORE MAKING THE MISTAKE OF OPENING HIS DIARY. 😂

YAY… STARTS THE DAY!

Friday. Lovely.

That little burst of optimism when you think the finish line is somewhere nearby.

I open the diary.

The finish line has applied for planning permission in another county.

There are jobs to finish, designs to check, orders to sort and a note saying “DON’T FORGET”.

Underneath it?

Nothing.

Superb work from the communications department.

The communications department is me. 🤣

I try to remember what was so important.

Walk to the office. Walk back. Look at the note from a different angle.

Perhaps the missing information becomes visible if I’m disappointed enough.

No luck.

Warm Red Bull. Deep breath. Start with something I actually understand.

Finish a job. Tick it off.

That feels good.

Finish another. Tick that off as well.

Now we’re moving.

Then remember the thing I wrote “DON’T FORGET” about.

It’s already done.

I just didn’t cross it out.

I’ve been carrying out a welfare check on a task that went home yesterday.

This is why my list looks so busy. Half the jobs are still hanging around after their shift.

By the end of the morning, the list is finally shorter.

Some actual progress. Customers helped. Orders moving. A bit of breathing space.

Then I think of something new we could make.

Oh, here he goes.

Give that man five spare minutes and he’ll invent six weeks of work.

Still, getting to build useful things is a decent problem to have.

Might just finish the current list before commissioning the sequel. 😂

How’s your Friday looking: nearly finished, or has the weekend been asked to wait in reception?

Follow us to see what tomorrow’s chaos brings. Back at 7am—hopefully with a plan. 😂

— Dan | DK Motor Group

🚨 £650 SPENT ON DIAGNOSIS. THE CAR STILL HAS THE FAULT.A family car intermittently refuses to start.Not every morning.No...
25/09/2026

🚨 £650 SPENT ON DIAGNOSIS. THE CAR STILL HAS THE FAULT.

A family car intermittently refuses to start.

Not every morning.
Not at the same temperature.
And, naturally, not when somebody is standing beside it holding a test lead.

The garage agrees an initial investigation.

When that stage is exhausted, it explains the findings and asks permission for further tests.

Three authorised stages later, the bill is £650.

The owner has reports, recorded checks and a list of things ruled out.

They still don’t have a confirmed cause or a reliable car.

The customer says:
“I can’t keep buying answers that end with ‘we haven’t found it yet’.”

The technician says:
“We’ve done the work you approved. Intermittent faults don’t always cooperate.”

Both statements can be true.

DEVIL’S ADVOCATE… 😈

No guaranteed result does not make diagnostic work worthless.

But approval for the last stage is not a reason to keep recommending another one without showing why it has a realistic chance of changing the position.

The customer’s budget is finite, even when the fault’s talent for hiding isn’t.

A — Refund everything
B — Pay authorised testing
C — Stop investigating
D — Agree one final stage
E — Get a second opinion

Where would you stop?

What would you need to see before authorising the next £150?

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 THE BOSS’S SON SKIPPED THE FINAL CHECK. DOES THE SAME RULE STILL APPLY?The workshop has a clear rule.Before a repaired...
25/09/2026

🚨 THE BOSS’S SON SKIPPED THE FINAL CHECK. DOES THE SAME RULE STILL APPLY?

The workshop has a clear rule.

Before a repaired car is released, the required final checks are completed and recorded.

An apprentice marks a job ready before the check has been done.

The foreman spots it and holds the keys.

The apprentice is the owner’s son.

The owner says:
“The customer’s waiting. I know he’s done a good job.”

The foreman replies:
“Then the check should confirm it.”

Now the whole workshop is watching a conversation that is about far more than one car.

DEVIL’S ADVOCATE… 😈

A young technician deserves coaching, not a public performance designed to prove that their surname gives them no protection.

The boss may genuinely know the repair is sound and be trying to avoid an unnecessary delay.

But everyone else has been told the release check is compulsory.

If management can replace that check with confidence whenever it’s inconvenient, what exactly is the rule protecting?

A — Stop the handover
B — Supervisor rechecks
C — Apply normal process
D — Boss decides
E — Review the gate

Would you handle the mistake differently because the apprentice is family?

And if the rule is too cumbersome for this job, when should it be changed: before the booking, or while the customer is waiting?

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 THE FRONT PASSENGER SEAT WON’T SLIDE. WOULD YOU FAIL THE MOT?A family car arrives for its MOT.The front passenger seat...
25/09/2026

🚨 THE FRONT PASSENGER SEAT WON’T SLIDE. WOULD YOU FAIL THE MOT?

A family car arrives for its MOT.

The front passenger seat is stuck in one position.

The owner says the adjustment hasn’t worked for months.

But the seat is securely attached.
Its structure is sound.
The backrest stays upright.
It doesn’t move unexpectedly.
The seat belt can be inspected and works as it should.

There are no access or other defects.

The tester’s colleague says:
“If it was designed to move and now it doesn’t, that’s a Major.”

The owner says:
“Nobody sits there who needs to move it.”

Neither statement, on its own, tells you what the inspection manual requires.

DEVIL’S ADVOCATE… 😈

An adjustment fault can still be inconvenient and worth repairing.

A passenger may need a different position tomorrow.

But an MOT is an inspection against defined criteria. It isn’t a promise that every comfort function and adjustment works exactly as it did when the car left the factory.

This is the passenger seat, not the driver’s seat, and it is securely retained.

A — Pass this item
B — Advisory only
C — Minor
D — Major
E — Dangerous

Testers: what specific defect would justify your decision?
Owners: where do you draw the line between something needing repair and something needing an MOT failure?

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 “JUST GIVE ME THE MECHANIC’S MOBILE NUMBER.”A customer keeps calling reception with questions about an involved repair...
25/09/2026

🚨 “JUST GIVE ME THE MECHANIC’S MOBILE NUMBER.”

A customer keeps calling reception with questions about an involved repair.

The adviser relays them to the technician.
The technician explains.
The adviser calls back.

By the third round, the customer says:
“This is ridiculous. Let me speak to the person doing it.”

Fair point.

Then:
“Give me his personal number. I’ll message him tonight.”

Different conversation.

DEVIL’S ADVOCATE… 😈

An owner paying for specialist work deserves clear answers.

If every message loses detail passing through reception, the garage needs a better way to communicate.

But a technician’s personal phone isn’t automatically part of the workshop’s customer-service package.

Tonight’s quick question can become tomorrow’s Sunday video call.

And somehow they’re now looking at a dashboard light while standing in the cereal aisle.

Would you arrange a proper callback during working time?

Use a business number that keeps the job information together?

Ask the technician whether they actually want direct contact?

Or expect staff to stay available because the customer is worried?

The key question: is the customer being demanding, or has poor communication left them hunting for any route that works?

Garages: how do you provide access to expertise without handing over someone’s whole private life?

Owners: would an agreed callback time solve it?

A — Give it out
B — Ask the technician
C — Book a callback
D — Use the business line
E — Improve the updates

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 THE SERVICE IS FINISHED. THE ENGINE LIGHT IS STILL ON. HAS THE GARAGE DONE ITS JOB?A Grand Picasso comes in for a sche...
25/09/2026

🚨 THE SERVICE IS FINISHED. THE ENGINE LIGHT IS STILL ON. HAS THE GARAGE DONE ITS JOB?

A Grand Picasso comes in for a scheduled service.

The oil, filter and agreed service items are completed.

The technician records the amber engine warning light that was already on when the car arrived.

At collection, the owner starts it.

The light is still there.

“I’ve just paid for a service. Why haven’t you sorted that?”

The service adviser explains that investigating the engine fault is separate work.

The owner replies:
“When I booked it, I said it needed a service because a light had come on.”

And suddenly the argument is less about the car and more about whether anyone listened to the sentence after ‘service’.

DEVIL’S ADVOCATE… 😈

Routine maintenance is not a promise to repair every existing fault.

A garage cannot absorb an unknown diagnostic job into every service price.

But customers don’t always know the difference between a service reminder and an engine malfunction warning.

If the reason for the booking was misunderstood, a technically correct invoice may still leave the original request unanswered.

A — Clear the light
B — Diagnose separately
C — Service should fix it
D — Check what was promised
E — Pause before more cost

Owners: what would you think you were booking?
Service advisers: what question would have prevented this argument before the keys arrived?

That’s the DK Way. 💪🏼🫶🇫🇷

🚨 “WE’LL FIX IT FREE.” BRILLIANT. WHO PAYS THE £180 RECOVERY?A car stops starting six weeks after a garage repair.The ow...
25/09/2026

🚨 “WE’LL FIX IT FREE.” BRILLIANT. WHO PAYS THE £180 RECOVERY?

A car stops starting six weeks after a garage repair.

The owner calls the workshop.

The garage says:
“Bring it back and we’ll inspect it. If it’s our repair, we’ll put it right.”

Recovery costs £180.

The owner authorises the tow because the car cannot be driven.

At the workshop, the technician finds a connection disturbed during the original repair that wasn’t secured properly.

The garage accepts that mistake and corrects it without charging.

Then the recovery invoice appears.

The garage says:
“The repair is covered. Collection isn’t included in our written warranty.”

The customer says:
“I only needed collecting because your work went wrong.”

Now ‘free repair’ doesn’t feel entirely free.

DEVIL’S ADVOCATE… 😈

A garage cannot sensibly promise to collect every car, from any distance, whenever a previous customer reports a fault.

Customers can also book an unnecessarily expensive recovery without giving the workshop an opportunity to arrange something suitable.

But this is a reasonable local recovery charge, and the workshop has accepted that its own workmanship caused the breakdown.

A — Customer pays recovery
B — Garage pays recovery
C — Use breakdown cover
D — Agree recovery first
E — Decide from the cause

Where would you draw the line?

Does the cause change your answer more than the small print does?

That’s the DK Way. 💪🏼🫶🇫🇷

Address

Freiston
Boston
PE220PG

Opening Hours

Monday 10am - 6pm
Tuesday 10am - 6pm
Wednesday 10am - 6pm
Thursday 10am - 6pm
Friday 10am - 6pm
Saturday 10am - 6pm

Website

,

Alerts

Be the first to know and let us send you an email when DK Motor Group Ltd posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category