24/06/2026
A Quick Update for All Our Customers
Due to the current spell of extreme weather and the unprecedented demand for our air conditioning services, we are currently experiencing booking lead times of approximately 7-10 days.
To help as many customers as possible, we are both working 7 days a week, with my working day often starting around 6:30am and finishing between 7pm and 8pm.
As many of you know, we are a fully mobile service. While we are out carrying out booked work, we are unable to answer phone calls, messages, emails, or social media enquiries immediately. Our priority during the working day is safely completing the jobs we have committed to.
At present, I also have a backlog of more than 400 messages, emails, calls, and enquiries waiting for a response. Please be assured that every enquiry will be answered, and I am working through them as quickly as possible in the order they were received.
A polite reminder that sending multiple messages, texts, emails, missed calls, or “just checking” follow-ups will not move your enquiry higher up the list. In fact, each additional message creates more administration and means I need to revisit the conversation again, which can actually slow down response times for everyone.
I completely understand that nobody wants to be without air conditioning during this weather, and I genuinely appreciate your patience. However, repeated demands for immediate responses or rude communications will not speed up the process and may result in your enquiry being given a lower priority.
This is the busiest period we have ever experienced, and we are doing everything we can to help everyone as quickly as possible while maintaining the high standards of service our customers expect from us.
Thank you for your patience, understanding, and continued support. It really is appreciated.
Aircon Matt
ACS Air Conditioning
