20/05/2025
Recently, we have got many complaints from US customers about import fees charged by the shipping provider.
Customers are confused because they have ordered with free shipping and are now being charged additional duties by the shipping provider.
Please understand, that it is the buyers obligation to inform theirselves about eventual import tax when making international orders.
On the shopping cart page, there is a disclaimer informing about it:
Worldwide free shipping. For non-EU customers additional costs (tax & duty) may occur.
On our "shipping" page, there also was information about that:
We are shipping Worldwide for free for orders above 99.00 USD. If you are a customer outside the European Union, please find out about eventual import tax & duty.
It is not our goal to "hide" this from you - the opposite: we tried to make it as transparent and simple to understand as possible.
However, because of the recent changes, now we have added a mandatory checkbox on the checkout page.
We understand that US customers are used to receive international shipments without any additional cost, which was
possible until May 2. However, on May 2 Trumps 145% tariffs on China, where all our non-EU shipments are shipped from, came into effect.
This caused all of our US shipments to be put on hold as shipping services refused service.
Fortunately, from May 14 the new US-China agreement came into effect dropping tariffs from 145% to 30%. At this moment shipping
services resumed their regular service and all orders were further processed.
Please understand, that all these unfortunate events were unpredictable and beyond our power. We are as frustrated as you about the situation.
Our goal is to make shopping at Dodo Racing fast and easy again. That's why we are moving our stock to the US now, to ensure hassle-free delivery.
For all our US customers that got struck by the recent events we have two solutions:
- 20% refund on your total order amount to help you bear the import duty
- cancelling your order with a 20% restocking fee
Please understand that the current situation is not our fault, as well as it isn't yours. But we are trying to help to make the best out of it.
