Royal Honda

Terry Ortynsky is a man with a very personal vision when it comes to the automotive world: that each of his dealerships be a place in which the customer is treated with the utmost respect, service, and professionalism in an atmosphere of warmth, quality, friendliness, and fun. Terry feels a personal relationship with each of the people who come through the doors, and every member of the staff is a

representative of Terry's relationship with his customers. The focus on developing this relationship transforms the car buying experience from impersonal to helpful, professional, and pleasant (which puts customers at ease). Terry's way of treating customers includes making it easy for people to do business with us. We work hard to make it easy for customers to make his or her buying decision, go through the paper work, and get fast and efficient service. When Terry serves customers, he is more a consultant in their decision-making process than he is a salesperson. First, he comes to understand what motivates their buying decision - what are they after and why? Next, with his understanding of the inventory, he is able to locate the best possible match between the customer's desires and our offering. Then Terry works with the customer so he or she can better understand the decision they are making. Finally, if the person buys a vehicle, Terry makes it easy for him or her to go through the paperwork. (All of this is done without pressure, maneuvering the customer, or any other manipulative sales techniques). Fairness, truth, and total professionalism are values that tare united with friendship. When you become a member of an Ortynsky dealership, you can take great pride in your company. You will be representing an organization in which the philosophy and practice is about wonderful values, high professional standards, creativity, ongoing improvement and learning, and involvement with our customers and our community. These values are Terry's values, and our job is to make sure that customers are served the same way that Terry would personally serve them.