01/26/2024
Fix-it-Friday Tip of the Week: Auto shops charge a diagnostic fee because it takes time, effort, and equipment/tools to properly diagnose your vehicle’s issue.
The linked blog provides a good summary:
“A full diagnosis does more than just describe “what” the issue is, it explains the “why” behind an issue. It not only takes time, unified effort, and advanced diagnostic repair equipment, it also ultimately saves a ton of time and money in the end.”
The blog also provides the following analogy:
“Think of it like going to the doctor. If the doctor does a surface level check and diagnosis your symptoms without treating the root cause – or if they diagnosis the root cause incorrectly – you’ll have to return over and over again, ultimately spending more time and money to try to find the true cause until you have a solution.”
Do you offer free diagnostics? This is a question we get asked often. It’s a valid question that doesn’t have a simple yes or no answer.
