We are the smallest Canadian market that GM Canada has allowed to have a Cadillac franchise. In 1987, Ulmer Cadillac was the first regional Dealership to survey its customers (by phone of course back then!) after EVERY single service visit or vehicle purchase visit. We continue surveying (and responding) our customers to this day. In 1987, Ulmer Cadillac was one of the first Dealerships in Alberta
/Saskatchewan to offer a 3 day money back, or 30 day used vehicle exchange guarantee or program. Ulmer Cadillac’s contributions to the community began in 1987 with the newly opening swimming pool concert, through involvement in every other major project (Lakeland College Expansion, Servus Sports Center) and continues with the Vic Juba Community Theatre Expansion project in 2020. Our first website was designed in 1997 (about four years after the internet became mainstream) by a local programmer in Lloydminster. A Note From Ross Ulmer;
I’ve been a GM Dealer since 1987 and was a service manager from 1981 to 1987 (back when vehicles from all manufacturers made five or six warranty visits every year!). I’ve seen it all, and I truly believe that today’s Cadillac and Cadillac product quality is equal to or surpasses that of every other manufacturer I’ve represented. I know our customer’s new or used vehicle purchase represents a huge portion of their income. My Dealership’s mission has always been to provide a GREAT purchase experience (including the price) and more importantly, a GREAT warranty and maintenance service visit experience – because that results in repeat customers. Every staff member who joins our firm receives a copy of our mission statement – that mission statement’s most important sentence is this: “Our daily goal is to enjoy peace in our work family and provide service to our customers that will encourage them to be our lifelong friends,” I invite you – to become one of those lifelong friends!
