Quorum DMS

03/31/2026

Response time = retention.

Research from Harvard Business Review shows small gains in retention drive big gains in profitability.

In service, it starts with the phone.
Missed call?
That customer doesn’t wait — they go somewhere else.

MORI fixes that.

Every call answered instantly.
Appointments booked in real time.
24/7.

Better response → better retention → more revenue.

See it in action:https://dealerminecrm.com/MORIAI/

03/05/2026

Missed calls don’t just disappear — they turn into missed service appointments.

MORI AI answers every dealership call instantly and helps customers book service without waiting.

See MORI in action: https://dealerminecrm.com/MORIAI/

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03/03/2026

❤️ Why Emotional Intelligence Is the Future of Voice AI

Ever called a business and felt like the AI on the other end just didn't "get" you? There's actual science behind that frustration.

New research in the Journal of Business Research reveals that most voice AI systems struggle with emotional intelligence. They reduce your feelings to simple data points instead of truly understanding the emotional context of your situation.

The result? Customers feel like businesses care less about them when AI can't show genuine understanding and empathy.

But here's the important part: The research also shows that when AI CAN deliver emotional understanding, it creates great customer experiences. The difference is building emotional intelligence into the AI from the beginning.

That's the philosophy behind MORI. We don't focus on making customers think they're talking to a human - we focus on making sure they feel heard, understood, and genuinely helped.

What this means for dealerships:
✅ Customers feel respected and valued
✅ Service interactions that align with your brand values
✅ Better experiences that lead to more booked appointments

Quality AI isn't about tricks or deception. It's about genuine emotional intelligence that creates value for everyone. Want to read the full research? Link in comments. 👇

03/02/2026

02/04/2026

A fast start to the 2026 NADA Show in Vegas, great conversations and strong momentum.
As Day 1 kicks off, we’re talking about the future of the dealership experience, and introducing a new voice along the way. 👀
Meet Engage AI Mori: https://conta.cc/4bAI6zj

01/09/2026

We can't wait for NADA 2026!
Our team is ready to share how Quorum’s automation, AI-powered tools, and connected solutions support every part of dealership performance. If you’ll be in Las Vegas, we’d love to connect and talk about what matters most to your dealership.

https://conta.cc/49bpLr2

Quorum is excited to be attending NADA in Las Vegas from February 3-6, 2026! We would love to connect with you while we’re there. Set aside some time to connect with our team to discuss how we can help your dealership perform at its best. We can’t wait to share our latest innovations and discuss...

12/24/2025

Happy Holidays from all of us at Quorum.
Wishing you a season filled with joy, rest, and a bright start to the new year. 🎄✨

12/17/2025

🎄 The holiday season is here! Please note our adjusted Product Support hours during the holidays. Emergency contact services will be available for critical incidents—just call 1.888.267.6180 and follow the prompts to reach our after-hours response line.

Thank you for an amazing year! We look forward to serving you in the year ahead. ✨

12/05/2025

Integration that Drives Efficiency 🚗
In a dealership, true integration isn’t just a buzzword—it’s the difference between smooth, connected operations and a scramble for information. Quorum DMS brings two-way, built-in integration to streamline processes and enhance customer experiences. Discover how we’re designed to make your job easier!

https://conta.cc/4fJ35if

11/17/2025

A big thank-you to everyone who visited the Quorum booth at the Western Canadian Dealer Summit. Bob and Mike had a great time meeting attendees and representing the team.

09/12/2025

What matters more - the car or the experience? We break down how sales and service interactions affect dealership and brand loyalty in our latest blog. Read it here 👉https://quoruminfotech.com/customer-service-in-car-dealerships/

Poor customer service in car dealerships hurts brand loyalty. Learn how sales and service experiences shape long-term customer decisions.