My Garage Auto & Tire

My Garage Auto & Tire Airdrie's premium independent auto service centre.
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We saw this at the Apple Creek Golf Course the other day and loved everything about it: the message, the fact it was pos...
06/10/2026

We saw this at the Apple Creek Golf Course the other day and loved everything about it: the message, the fact it was posted in plain view for both members and staff to see, and how perfectly it aligns with our own business philosophy.

This is an adaptation of a piece often called the "Customer Creed" or "Customer Philosophy" — it's been around for decades and is commonly attributed to L.L. Bean or various retail/hospitality training programs from the mid-20th century. The My Garage version would read something like this:

OUR CLIENTS are the most important people here — in person, by phone, by message or email.

OUR CLIENTS can get along without us, but we cannot get along without our clients. (How true is that?)

OUR CLIENTS are not interrupting our work; they are the reason for it.

OUR CLIENTS are not people to outsmart or talk down to. Winning an argument means losing a client.

OUR CLIENTS are people who trust us with one of their largest investments — and their safety. It is our responsibility to honour that trust every single time.

"When the last tree is cut, the last fish is caught, and the last river is polluted; when to breathe the air is sickenin...
06/07/2026

"When the last tree is cut, the last fish is caught, and the last river is polluted; when to breathe the air is sickening, you will realize, too late, that wealth is not in bank accounts and that you can't eat money." — Alanis Obomsawin

It's that time of year again, where we make our annual donation to the Nature Conservancy of Canada / Conservation de la nature Canada. Did you know that together with clients like you, we donate one dollar from every hour of service billed through our shop? This program began in 2019 and six year total now exceeds $50,000! All the funds are earmarked to preserve Alberta's most ecologically significant natural areas through the permanent acquisition and stewardship of land.

https://natureconservancy.ca/where-we-work/alberta/partners/

Here's a common situation where a client needs a $3400 repair but their extended warranty only covers $1200 of it — and ...
06/06/2026

Here's a common situation where a client needs a $3400 repair but their extended warranty only covers $1200 of it — and the client must foot the bill for the remaining $2200 or so.

When a dealership offers you an "extended warranty", should you purchase it? These insurance plans are not well understood - or well explained. Here's an article with everything you need to know:
https://mygarageairdrie.ca/vehicle-extended-warranties-should-you-purchase-one/

Did you know that you can schedule service with us online?We've worked the bugs out of our scheduling tool and it now ac...
06/03/2026

Did you know that you can schedule service with us online?

We've worked the bugs out of our scheduling tool and it now accurately reflects our availability in real time. That said, our Client Advocate team always has the final word — so please never hesitate to reach out. In a dynamic industry like ours, things move fast and they may know of a short-notice cancellation that hasn't hit the calendar yet.

In order to provide an accurate diagnosis and a great service experience, the tool includes a questionnaire for some services, where your answers are forwarded directly to your Technician.

Contact us or book here:
https://mygarageairdrie.ca/contact-us/

Some clients have asked about the baker's racks in our shop and what they are used for. The racks are perfect for organi...
06/02/2026

Some clients have asked about the baker's racks in our shop and what they are used for. The racks are perfect for organizing parts during big repairs like this head gasket replacement, while taking up minimal floor space. 😊

Jay is on holidays this week, so our founder/owner Chris is filling in for him. Jay left Chris some startlingly accurate...
05/28/2026

Jay is on holidays this week, so our founder/owner Chris is filling in for him. Jay left Chris some startlingly accurate instructions on how to fill his shoes. 😂

Not everything we work on plugs in. 🔌 Taking a break from Teslas and fancy new vehicles to show some love to this beast....
05/25/2026

Not everything we work on plugs in. 🔌 Taking a break from Teslas and fancy new vehicles to show some love to this beast. 12-valve Cummins, manual transmission — this is the truck you want when the aliens invade or the apocalypse hits. This thing will outlive all of us. 😆

Big news this month — Technician Mike has been promoted to Shop Foreman! 🎉Mike came to us after working as the Shop Fore...
05/22/2026

Big news this month — Technician Mike has been promoted to Shop Foreman! 🎉

Mike came to us after working as the Shop Foreman at Country Hills Nissan, and he's only raised the bar since joining our team. His technical skills are exceptional, but what sets Mike apart is how much he genuinely cares — about the work, about his teammates, and about doing things the right way. He's one of the best Technicians in Alberta, and we mean that.

In his new role, Mike will continue delivering the fast, accurate diagnostics and quality workmanship our clients count on — now with a broader focus on mentoring our ten-person Technician team, shaping how we operate, and helping guide the direction of our business.

We are incredibly lucky to have someone like Mike in our corner. Please join us in congratulating him! 👏

In preparation for an expansion this summer, we are looking for someone to join our Client Advocate team! Specifically, ...
05/21/2026

In preparation for an expansion this summer, we are looking for someone to join our Client Advocate team! Specifically, we are looking to fill the role of an estimator/scheduler. While we are able to train many people for certain jobs within our business, this position requires specific automotive industry experience.

Along with demonstrating the personality and integrity expected from a My Garage team member, the right candidate has ample experience with:
✅ Using labour guides and understanding labour overlap between related jobs.
✅ Using OEM service information to understand the full scope of a repair and the parts required.
✅ Using OEM maintenance schedules.
✅ Using digital parts catalogues to source parts from multiple vendors while considering quality, availability and cost.
✅ Explaining repairs and maintenance to clients, including prioritizing services in order of importance.
✅ Thoroughly understanding vehicle components, systems and how they work.

Do you:
🙂 Want to serve an amazing group of clients, who are truly a cut above and appreciate how hard we work for them?
🙂 Want to work for a company you can be proud of, doing work that you can be proud of?
🙂 Want to earn a fantastic straight hourly wage with no silly commissions, spiffs or sales incentives?
🙂 Never want to sell someone something that they don't need?
🙂 Care intensely about the little details?

If the above is YES and you demonstrate work ethic, accountability and honesty that's well above average, you might be a great fit!

Please apply in person (ask for Chris or Scott) or email your application to [email protected]

Address

1006/93 Gateway Drive NE
Airdrie, AB
T4B0J6

Opening Hours

Monday 7:30am - 5:30pm
Tuesday 7:30am - 5:30pm
Wednesday 7:30am - 5:30pm
Thursday 7:30am - 5:30pm
Friday 7:30am - 5:30pm

Telephone

+15876001346

Website

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