22/10/2020
Hi All,
Bit of a personal post if I may...
Owning and operating your own business can be a bit of a juggling act at times, as many of you can understand. I’ve been tested more than usual recently, being back to a one man show at short notice as of June 1st. I’ve been putting in some seriously long days through this period, which unfortunately hasn’t been enough to keep up with the demand. I’d like to help everyone, but as of late I’ve not been able to. I also appreciate that I may have been hard to get hold of at times, and for that I apologise. Please know, I am not ignoring anyone, but I have simply had to focus my time and energy on keeping up with the physical workload.
As a result of the above, I have often been receiving calls on my personal number, text messages and messaged through my personal Facebook, often outside business hours and even early on a Sunday morning. I understand that you are frustrated and just wanting to get in touch for work you need and ultimately this all supports me and my business. But right now, given the current situation, I would ask respectfully if everyone refrains from using my personal number and personal Facebook for any Ducati related inquiries. If you have my personal number, please don’t pass it on without my permission. I am desperately trying to keep some kind of work/life balance and need your help with this.
The good news is that I am back to having a great helper in the shop, so can be more regular at returning your phone messages from the workshop within the same week at least. So if you need anything Ducati related, please leave a message on our phone if you don’t get through. I promise I will get back to you as soon as I possibly can.
PS: the phone is actually on silent, so the three and four call triers don’t break our rhythm when we’re covered in oils etc, so we are unable to answer anyway. Please try to understand, the light is shining at the end of the tunnel again, thank goodness 🙏