Dedicated to helping everyone achieve independence through learning to drive, Andy welcomes students of all backgrounds. ROK DRIVER TRAINING - TERMS AND CONDITIONS
1. General Conditions
1.1 ROK Driver Training (ABN 54 321 144 542) of PO Box 328 Moranbah QLD 4744, provide driving lessons. These terms govern the agreement between you (the participant) and ROK Driver Training, hereinafter referred t
o as "we", "our", and "us". By booking a driving lesson ("Lesson"), you agree to these terms and conditions ("Terms").
1.2 These Terms may be updated periodically and will be available on our page. The Terms accepted at the time of booking will apply to your lesson(s). If you book multiple lessons simultaneously, the same terms and conditions will apply to each lesson.
2. Lesson Bookings
2.1 Lessons can be booked via the Book Now feature on Facebook, Facebook Messenger, phone call on (0408 202 327), text message to (0408 202 327) or in person.
2.2 All bookings are subject to availability and can only be cancelled in accordance with ROK Driver Training Cancellation Policy.
3. Payment Conditions
3.1 All lessons must be paid for in full before they commence.
3.2 Accepted payment methods include electronic funds transfer (EFT) to our nominated account, cash or credit/debit cards (Visa or Mastercard only).
3.3 EFT payments should be made to the ROK Driver Training account, using the student’s name as a reference and must clear prior to the lesson. Our bank details are:
Name: Andrew Suthers
Bank: Commonwealth Bank
BSB: 062692
ACC 45209648
3.4 A tax invoice is available upon request. Please provide your email address at the time of booking.
3.5 By booking a lesson, you warrant that you are 18 years or older or have legal parental or guardian consent and are authorized to make payment. You also warrant that all information provided is accurate.
3.6 ROK Driver Training does not retain credit card details.
4. Fees and cancellations/rescheduled bookings
4.1 Lessons may be cancelled or rescheduled at no cost if done 24 hours before the lesson.
4. If cancelled or rescheduled within 24 hours, 50% of the lesson fee will be payable, which may be waived at ROK Driver Training's discretion.
4.3 We reserve the right to reschedule lessons with reasonable notice.
4.4 We reserve the right to refuse a lesson where you present as unfit to operate a vehicle or are suspected to be under the influence of drugs or alcohol as reasonably determined by us.
5. Refunds
5.1 Refunds for cancelled lessons are subject to a 10% administration fee.
5.2 Refunds will be made via EFT to the original payer's bank account or the original card. No cash refunds will be provided.
6. Gift Vouchers
6.1 Gift vouchers are non-refundable and cannot be redeemed for cash.
6.2 Gift vouchers must be redeemed before their expiry date, which is 3 years from the purchase date.
6.3 Bookings using gift vouchers are subject to lesson availability and cancellation policies.
7. Promotions, Discounts & Free Tuition
7.1 Discounts or free lessons are not transferable or redeemable for cash.
7.2 Promotions may be subject to additional terms and conditions, which will be communicated at the time of the promotion.
8. Provision of Lessons
8.1 You must hold a current Australian driving licence (Class C LRN or C) or equivalent overseas licence and carry it with you during a lesson.
8.2 Footwear deemed unsafe by the instructor, such as high heels, are not allowed. Flat, enclosed, and secure shoes are recommended. Your instructor may request you to remove your footwear during the lesson.
8.3 You must be ready to commence the lesson 10 minutes prior to the agreed time. If you do not turn up at the agreed time for your lesson, your instructor will wait 15 minutes and may at the instructor’s reasonable discretion deduct this from the total lesson time. If you turn up outside these times, your instructor may in his/her reasonable discretion choose not to proceed with the lesson and in such circumstances, you will be liable for the lesson cost and no refund will be provided.
8.4 On-road lessons commence and end at the pre-determined pick-up point, determined at the time of booking the lesson.
8.5 The duration of a standard on-road lesson is one hour, which includes briefing and/or debriefing time.
8.6 While every endeavour is made to commence the lesson at the scheduled time no responsibility can be taken for circumstances beyond our control which may delay the start time. If there are circumstances beyond our control which have delayed the start time of your lesson, we will offer you the full lesson time or, if that is not possible, we will offer you a lesson at another time.
8.7 You must always comply with the instructions or directions of your instructor, before or during a lesson.
8.8 We reserve the right to terminate a lesson if: a. you engage in any behaviour that your instructor determines is reckless; or b. you fail to comply with the instructions or directions of your instructor before or during a lesson; or c. you fail to comply with any special conditions on your license, i.e. In the event that a lesson is terminated under the circumstances listed above you will be required to pay the full cost of the terminated lesson.
8.9 You must comply with all traffic regulations and laws of QLD whilst undertaking a lesson regardless of whether you are operating a ROK Driver Training vehicle or your own vehicle.
9. Vehicles
9.1 Driving lessons may take place in your own vehicle at our discretion. If we agree to provide lessons in your own car, you warrant that your car is covered by compulsory third party and comprehensive insurance.
9.2 If we agree to conduct a lesson in your own vehicle it is your obligation to ensure that the vehicle complies with the following requirements:
a. the registration of your vehicle is valid and current. You acknowledge that it is illegal to operate an unregistered vehicle and warrant that your vehicle is registered. you hold current compulsory third party insurance and comprehensive insurance cover for your vehicle. the vehicle is in a roadworthy condition and is fit for purpose.
9.3 Neither we nor our driving instructors accept any responsibility whatsoever for traffic infringements or accidents resulting from a learner having driving lessons in their own car.
9.4 ROK Driver Training vehicles – lessons may be conducted in either of our automatic or manual vehicles.
10. Fitness to drive
10.1 In the interests of safety, your instructor may assess your driving skills and competence at any time throughout the course of the lesson.
10.2 If at any time you are assessed as unfit or unsafe to drive during a lesson, your instructor may terminate the lesson immediately and may assume control of the vehicle.
10.3 The determination of the instructor in relation to your fitness to operate a vehicle during a lesson is final. This is for your, the instructors’ and the general publics safety. We will not enter into discussions or negotiations.
11. Limitation of Liability, insurance
11.1 Certain State and Commonwealth legislation, including the Consumer and Competition Act 2010 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Otherwise we exclude all conditions and warranties which may be implied by law.
11.2 To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded, is restricted, our option, to:
a. the re-supply of the lessons; or
b. the payment of the cost of having the lessons re-supplied.
11.3 Except for any liability which cannot be excluded by law or that is caused by our negligence, we and our employees shall not be liable for any loss, damage or liability whatsoever which is suffered (including but not limited to indirect or consequential loss) or personal injury suffered or sustained as a result of:
a. you participating in a lesson as part of the driving lesson; or
b. your failure or refusal to follow an instruction or direction of your instructor before or during a lesson; or
c. you being assessed by your instructor as an unfit or unsafe driver; or
d. your instructor terminating a lesson in any of the circumstances set out in clause 8.8 or 11.3; or
e. you continuing to drive after you have been assessed as unfit or unsafe to drive by your instructor; or
f. your vehicle being assessed by your instructor as being unsafe to drive and/or un-roadworthy.
11.4 You indemnify and agree to keep us and our employees, indemnified against any loss, damage, liability, costs and expenses in connection with your breach of these terms and conditions or any other legal obligation by you.
11.5 Neither we nor our driving instructors accept any liability whatsoever for personal property that is left in any instructor supplied vehicle, your vehicle or on our premises.
11.6 If driving lessons take place in your own vehicle, you warrant that you are covered by compulsory third party insurance and that your vehicle is covered by comprehensive insurance.
11.7 We do not accept any responsibility whatsoever for the outcome of any driving test or assessments you take.
11.8 Any damage of a criminal nature caused by you to any motor vehicle whist undertaking a lesson or assessment will be repaired at full cost to you in a timely manner.
11.9 Any accidental damage caused by you whilst undertaking a lesson or assessment will attract and excess fee not greater than $1500.
12. Purchase of Goods and Services
12.1 Prices and availability of our services are subject to change at any time without notice. ROK Driver Training reserves the right to correct pricing errors at any time.
12.2 You warrant to ROK Driver Training that all information given by you to us through this site (including your name, contact and address details, credit card details) are correct.
12.3 ROK Driver Training reserves the right to refuse service to anyone for any reason.
12.4 The availability of services may change from time to time due to unforeseen problems or unexpected demand. ROK Driver Training is not liable for any loss or damage whatsoever arising from failure to deliver or delay in delivery of any services.
13. Disclaimer
13.1 The information contained on this page is for general information purposes only and is provided without warranties of any kind either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. You must not rely on any statement contained on our page without taking specialist advice. While we endeavour to ensure the accuracy and completeness of the information contained on our page, we make no warranties and accept no responsibility for any loss or damage you may suffer as a result of your reliance on any part of it.
13.2 ROK Driver Training has not reviewed all of the sites linked to its page and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement of ROK Driver Training of the site. Use of any such linked web site is at the users own risk.
14. Access
14.1 Although we will do our best to provide constant, uninterrupted access to our page, we cannot and do not guarantee this. We accept no responsibility or liability for any interruption or delay.
15. Governing Law
15.1 These terms and conditions are governed by the laws of Queensland, Australia. We and you irrevocably submit to the exclusive jurisdiction of the courts of Queensland.
16 Acknowledgements
16.1 You acknowledge that:
1. The instructor has sole discretion to determine whether a lesson will commence or continue.
2. The participation in a lesson does not guarantee that you will acquire the necessary skills or knowledge to pass any driving test
3. Driving a motor vehicle is an inherently risky activity and there is the risk of significant personal injury or damage to property
4. We do not accept any liability whatsoever for any personal property that is left in a vehicle and
5. If you are not the learner, you have made the learner aware of these terms and conditions in their entirety.
