03/09/2021
Dear Liquid Intelligence Customers,
Australia Post has recently sent us an email explaining that they will not be picking up from ANY business' from NSW, ACT or VIC on Monday the 6/9/21 to try and clear their backlog of parcels from the recent lock downs and their limited staff on site due to COVID.
This will unfortunately put a delay on shipping from our factory next week.
We apologise for any inconvenience caused and we will work hard to try and get your items delivered in a reasonable time frame.
Please call us on Monday 6/9/21 TOLL FREE 1800 441 163 to place an order so we can arrange the fastest possible shipping method for you.
This is the email Australia Post has sent to us:
As you know, across the country we are all managing the sustained challenges of the COVID pandemic. With two of our largest States and some 15 million people in lockdown, the fluctuations in customer online shopping have significantly increased.
We are also dealing with the impacts of the Delta strain and in any given day, we have close to 500 people out of our workforce as they follow necessary self-isolation and testing before clearance back to work.
This is putting increased pressure on our network like nothing we have experienced before, as we manage staff shortages, temporary facility closures, and parcel volumes as high as Christmas peak period.
To help us clear excess parcel volumes in NSW, ACT and VIC due to these impacts, we will be suspending customer collections in these areas.
All Parcel Post collections from customers and merchants in NSW, ACT and VIC will be paused from 7am Saturday 4 September until 7am Tuesday 7 September.
The safety of our people is our highest priority and this temporary measure will allow us to responsibly clear record volumes in parts of our network.
Our team will be processing all weekend to reduce these volumes to a safe and manageable level and help free up capacity with ULDs and pallets.
Services provided for Express Post, Premium and Startrack Express remain unchanged across our network. Lodgements at Post Offices and SPB's will also continue to be collected and collections in all other States remain the same.
Normal medical shipments (normally lodged Parcel Post) will still be accepted subject to confirmation and by arrangement.
We're sorry for the inconvenience
We sincerely apologise for the inconvenience this may place on you and your customers. Thank you in advance for your patience and understanding as we continue to navigate these challenges together.
Stay safe,
Gary Starr
Executive General Manager
Business, Government & International
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