D & D Motors

04/03/2025

https://www.facebook.com/watch/?v=3549968705296271&rdid=IpGP76gnOzvH3JIo

26/02/2025

30/11/2024

Don't follow the deluded pack...
https://www.facebook.com/photo/?fbid=1149948116487336&set=a.611332800348873

Another car maker gets slapped back to reality.

As the saying goes: "You can ignore reality, but you cannot ignore the consequences of ignoring reality."

24/11/2024

From another page - Don't be this sort of customer:
Customer came in for an oil change today. As I'm writing up the order they explicitly stated that they do not wan't to be "Upsold" any useless services. "Don't try and sell me no air filter, cabin air filter, transmission flush..." That's not completely out of the ordinary. Some people just want their oil changed and out of here as soon as possible. Problem is when we got their car on the lift I saw that one of the tires was completely messed up beyond what is safe to drive on. The wheel wasn't much better. I tried explaining to them how unsafe driving on this tire would be. I also strongly suggested they at least take a look at what I was talking about before deciding to not do anything about it. They refused. I had to have them sign a release of liability that our shop stated their car was unsafe to leave the premises and that they were aware of the danger. Because of the condition of the tire and that I was genuinely concerned for their safety, I offered them a new steel wheel and tire at cost. I even offered to waive the costs of labor. Nope not this customer, "I only want my oil changed."
Not all mechanics are out here trying to drive up prices and perform useless repair work. Some of us genuinely do care about our customers and providing them with excellent service. I hope they made it safely to their next destination..

20/10/2024

HANDY TIP #10
[FORENOTE: In retrospect, this should have been HANDY TIP #1]
If you drive a car anywhere in Australia, you should be a member of your applicable Motoring Organisation or have some form of 24/7 Roadside Assistance.
You may be thinking that you can’t afford to pay the membership fees, but to be frank; I would suggest you that you can’t afford NOT to. Personally, even though I am a mechanic with 47 years of experience, I pay for membership in the NRMA myself - if my car breaks down out on the road somewhere, all that experience is unlikely to be of much use to me without the necessary tools, equipment and spare parts I may need to fix the particular issue. And if my car needs to be towed, my qualifications will be of no help there either.
You may also be thinking that because you are a good loyal customer, your mechanic should just drop everything and attend to your problems whenever & wherever they might happen. But your poor planning or misfortune does not automatically translate to an emergency for your mechanic - even though they may be ever-willing to help where they can, they have lives of their own to attend to and are not in the business of making your problems theirs, and it should not be taken for granted that they should immediately interrupt their schedule or put off other good loyal customer’s jobs in order to help you.
Here are the Motoring Associations for the different states & territories – please join if you haven't already:
NSW: Membership and Roadside Assistance | NRMA Insurance
VIC: Roadside Assistance Victoria | 24/7 Australia-Wide | RACV
QLD: Affiliated club benefits | RACQ
SA: https://www.raa.com.au/motor/road-service
WA: RAC Roadside Assistance WA - 24/7 Australia wide service | RAC WA
NT: Roadside assist | AANT
TAS: Roadside Assistance – RACT
ACT: Roadside Assistance – RACT