31/01/2023
The Ranger Raptor is anything but regular 👿
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger-Raptor
Mike Blewitt Ford
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- Mike Blewitt Ford
Mike Blewitt Coffs Coast Mike Blewitt Coffs Coast is a family owned & operated multi franchised car dealership located on the Mid North Coast of NSW.
Specialising in Sales & Service of Ford, Citroen, Alfa Romeo, Fiat, Great Wall, Isuzu Ute & Mercedes Benz and are authorised agents for Haymen Reece.
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Our Commenting Policy:
All conversations and posts should be constructive, respectful, and contain language that is appropriate for all groups and ages. We reserve the right to moderate c
Specialising in Sales & Service of Ford, Citroen, Alfa Romeo, Fiat, Great Wall, Isuzu Ute & Mercedes Benz and are authorised agents for Haymen Reece.
************************************************************
Our Commenting Policy:
All conversations and posts should be constructive, respectful, and contain language that is appropriate for all groups and ages. We reserve the right to moderate c
Operating as usual
27/01/2023
A complete SUV: tough on the outside, a sanctuary on the inside, and ready for everything ahead of you and your family. You demanded it, we built it: introducing the Next-Generation Ford Everest.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
23/01/2023
Ranger Raptor is loaded with seven selectable drive modes, for use on and off-road.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger-Raptor
19/01/2023
The Next-Gen Everest is a complete SUV: tough on the outside, a sanctuary on the inside, and ready for everything ahead of you and your family. You demanded it, we built it.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
16/01/2023
Next-Gen Ranger's muscular and athletic design is clear in the new fender flares and larger wheel arches and 50mm increased track width for a dramatic sculpted effect.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
12/01/2023
One thing hasn’t changed. Built Ford Tough DNA flows through every inch of Next-Gen Ranger, designed and engineered to be the one truck that can take on anything. 💪
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
10/01/2023
Ford CEO Shocks Industry With New $20k EV!
Globally, Ford plans to invest more than $30 billion cumulatively through 2025 to electrify our vehicles, making big changes so the company can be carbon neutral by 2050.
In Australia, we plan to introduce at least 5 electrified vehicles by the end of 2024.
Learn more 👉🏻 https://www.youtube.com/watch?v=awqnysdTX8I
This huge Ford News has shocked the industry! Ford recently confirmed they will be releasing something special. Jim Farley is doing everything he can to chal...
09/01/2023
More where it counts. Increased width firmly plants Everest at its corners. The updated chassis and refined suspension are tougher and more capable, and the bold, rugged exterior reflects that.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
04/01/2023
An American icon returns in 2023. The truck of your dreams will soon be reality.
Learn more about the F150 here - https://ford.to/3ByVYYc
23/12/2022
We will be closing for a short period over the Christmas & New Year break. 🎅🎄
On behalf of all staff, we would like to thank you for your continued support and business throughout this year.
Merry Christmas and Happy Holidays from Mike Blewitt Ford.
22/12/2022
Everest includes a network of safety features and smart driver assistance technology, working together to protect you. Drive with confidence knowing that the Ford Everest has achieved the maximum ANCAP safety rating of 5-stars.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
21/12/2022
Sporty, efficient and oh-so effortless, the Escape ST-Line Plug-In Hybrid Electric Vehicle (PHEV) is Ford's first plug-in hybrid SUV. Going electric has never been this easy.
Experience it for yourself 👉 https://bit.ly/MBF-Escape
20/12/2022
Next-Gen Everest isn't just superb to look at and drive, it's reinforced by Ford’s undeniably tough off-road heritage. Built from the ground up to be the complete package, there is no compromise.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
19/12/2022
We will be closing for a short period over the Christmas & New Year break. 🎅🎄
On behalf of all staff, we would like to thank you for your continued support and business throughout this year.
Merry Christmas and Happy Holidays from Mike Blewitt Ford.
15/12/2022
Get excited for the arrival of the F-150 in 2023! Ford Australia's engineering team are going above and beyond, putting in the hard yards at our local proving ground to ensure the F-150 is ready for Aussie roads.
Because isn't something we say, it's something we live.
Learn more here - https://ford.to/3ByVYYc
07/11/2022
Wildtrak’s unique grille design and tough-look mesh is surrounded by our new C-Clamp LED headlamps. The wider lower front creates a bold and distinctive signature look.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
31/10/2022
One thing hasn’t changed. Built Ford Tough DNA flows through every inch of Next-Gen Ranger, designed and engineered to be the one truck that can take on anything. 💪
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
28/10/2022
Verified
The Everest family has just gotten bigger! Say hello to our latest addition, the Everest Sport RWD, with all the styling you've come to love from the Next-Gen Everest Sport.⛰️
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
26/10/2022
Whether its the worksite or the waves, partner with the vehicle that has unlimited possibilities🔨🏄
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
24/10/2022
The Next-Gen Ranger is tougher, more versatile and more capable than ever before. And, to prove it, we sent one Ranger out on an epic 16,000-kilometre journey around the entire country, inviting 16 everyday Australians to see if Ranger helps them to live a life without limits. Not surprisingly, the Next-Gen Ranger was the perfect partner for their work, family or play. 🧭
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
19/10/2022
We are hiring!
Mike Blewitt Ford, part of the Mike Blewitt Coffs Coast dealer group currently have multiple positions vacant, including:
• Light Vehicle
• Heavy Vehicle Mechanics
• Service Advisors
• Warranty Clerk
For more information or to apply for these positions, Message Us or visit our website to submit your details - https://bit.ly/mb-careers-apply
17/10/2022
Ready to tackle anything, Everest has exceptional water wading capability of 800mm across the entire line-up.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
13/10/2022
Continuing the Built Ford Tough look in the back, the LED tail lamps clamp onto the new tailgate, now proudly stamped with RANGER.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
11/10/2022
Save and activate your own preferred drive, steering, damper and exhaust modes with one button on the steering wheel. My Mode. Your Raptor your way.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger-Raptor
06/10/2022
If you thought the was the only excitement of your week check out the world-first reveal of the all-new Mustang GT Supercar at Mount Panorama!
What do you think of the Seventh-Generation Mustang GT Supercar?
04/10/2022
The Next-Gen Everest is a complete SUV: tough on the outside, a sanctuary on the inside, and ready for everything ahead of you and your family. You demanded it, we built it.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
29/09/2022
The All-New, seventh-generation Mustang is the most exhilarating yet. Behind the chiselled exterior lies the most technologically advanced, driver-centric cockpit of any Mustang to date.
Be quick, register your interest here 👉🏻https://bit.ly/MBF-AllNew-Mustang
27/09/2022
A new horse has hit its stride. Introducing the all-new Mustang Dark Horse.
Be quick, register your interest here 👉🏻https://bit.ly/MBF-AllNew-Mustang
19/09/2022
Beware the pack of wild Raptors, out hunting for the perfect off-road track.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger-Raptor
15/09/2022
It’s always a special day when we announce that a new 🐎 will be joining our stables.
13/09/2022
Next-Gen Everest isn't just superb to look at and drive, it's reinforced by Ford’s undeniably tough off-road heritage. Built from the ground up to be the complete package, there is no compromise.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
09/09/2022
Those explorers to first tackle Mount Everest knew that the pursuit of the mountain was just as important as the pinnacle. Where the adventure and experience of the journey is its own reward.
This spirit lives on in Next-Gen Everest owners who share the same attitude, to throw themselves into whatever challenge lies in front of them and conquer, no matter how big or how small.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest
08/09/2022
Ranger Raptor is loaded with seven selectable drive modes3, for on and off-road. Go from rock
crawling or desert running to the highway with the turn of a dial.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger-Raptor
05/09/2022
Inspired by desert racing, the Next-Gen Ranger Raptor has been developed by the Australian design and engineering team with Ford Performance DNA for true enthusiasts.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger-Raptor
02/09/2022
Tough where it counts without compromising on comfort.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
30/08/2022
Next-Gen Ranger gives you the engine to tackle anything. Get the power, torque and economy you need for work, family and play, paired with automatic transmissions that are more refined, responsive and efficient.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
25/08/2022
One thing hasn’t changed. Built Ford Tough DNA flows through every inch of Next-Gen Ranger, designed and engineered to be the one truck that can take on anything. 💪
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
22/08/2022
Next Gen Ranger, ready to tackle your next adventure. 💪
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
18/08/2022
Beware of the Ranger Raptor, coming factory-ready with everything you need to tackle the toughest off-road environments. No modifications necessary.
Arrange your test drive today 👉http://bit.ly/MBF-RangerRaptor
15/08/2022
Locally designed and engineered in Australia, our job is to bring you the world’s best truck for work, play and family. Letting you live your Ranger life, your way.
Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger
Address
3 Tolhurst Place
Coffs Harbour, NSW
2450
Opening Hours
| Monday | 8am - 5pm |
| Tuesday | 8am - 5pm |
| Wednesday | 8am - 5pm |
| Thursday | 8am - 5pm |
| Friday | 8am - 5pm |
| Saturday | 8am - 2:30pm |
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Whether its the worksite or the waves, partner with the vehicle that has unlimited possibilities🔨🏄 Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger #Ford #NextGen #Ranger #NextGenRanger #Ute #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
If you thought the #Bathurst1000 was the only excitement of your week check out the world-first reveal of the all-new Mustang GT Supercar at Mount Panorama! What do you think of the Seventh-Generation Mustang GT Supercar? #MustangRacing #FordMustang #Ford #Mustang #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
A new horse has hit its stride. Introducing the all-new Mustang Dark Horse. #ComingSoon Be quick, register your interest here 👉🏻https://bit.ly/MBF-AllNew-Mustang #FordMustang #Ford #Mustang #DarkHorse #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
It’s always a special day when we announce that a new 🐎 will be joining our stables. #ComingSoon #FordMustang #Ford #Mustang #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
Those explorers to first tackle Mount Everest knew that the pursuit of the mountain was just as important as the pinnacle. Where the adventure and experience of the journey is its own reward. This spirit lives on in Next-Gen Everest owners who share the same attitude, to throw themselves into whatever challenge lies in front of them and conquer, no matter how big or how small. Arrange your test drive 👉https://bit.ly/MBF-NextGen-Everest #Ford #NextGen #Everest #NextGenEverest #SUV #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
Tough where it counts without compromising on comfort. Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger #Ford #NextGen #Ranger #NextGenRanger #Ute #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
Here are 10 things you need to know about the Next-Gen Ranger - now available at Mike Blewitt Ford! Arrange your test drive 👉https://bit.ly/MBF-NextGen-Ranger #Ford #NextGen #Ranger #NextGenRanger #Ute #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
The End of Financial Year Sales is on NOW at Mike Blewitt Coffs Coast & Mike Blewitt Ford! 🥳 ✅ HUGE deals on New, Demo and Used Vehicles ✅ $2K minimum trade-in offer on your deal View the range at www.mikeblewittford.com.au or 📞 1800 367 348 for more information and terms and conditions. #MikeBlewittFord #EOFY #SalesEvent #MikeBlewittCoffsCoast #CoffsCoast #CoffsHarbour
The End of Financial Year Sales is on NOW at Mike Blewitt Coffs Coast & Mike Blewitt Ford! 🥳 ✅ HUGE deals on New, Demo and Used Vehicles ✅ $2K minimum trade-in offer on your deal View the range at www.mikeblewittford.com.au or 📞 1800 367 348 for more information and terms and conditions. #MikeBlewittFord #EOFY #SalesEvent #MikeBlewittCoffsCoast #CoffsCoast #CoffsHarbour
Something B I G is coming, Australia! The F-150 is returning to our shores in 2023 with some major 💪 including a 3.5L EcoBoost V6 engine, 298kW of power, 678Nm of torque, 4.5 tonne towing. Plus, the convenience of a nationwide dealer network and the peace of mind of a five-year, unlimited kilometre warranty. Are y'all excited? 2023 can't arrive quick enough. For more information 👉 https://www.ford.com.au/showroom/future-vehicle/ford-f-150/ #FordAustralia #F150 #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
Rugged and capable, comfortable and clever, the #NextGenEverest has been engineered for adventure and designed for comfort. With capability at its core and a premium interior with class-leading technology and safety, the new Ford Everest will make every journey memorable. Learn more about the #NextGenEverest: https://ford.to/NextGenEverest #FordAustralia #FordEverest #FordPerformance #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
We’re almost ready to reintroduce you to a key member of the #FordPerformance family. Here’s your sneak peek at the #NextGenRangerRaptor as it undergoes its testing regime to become the ultimate Ranger. Locally designed and engineered with Ford Performance DNA, the #NextGenRangerRaptor was developed to tame all terrains - and it’s almost ready to deliver a whole new level of performance. Are you ready? #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
Tried and tested, through and through. Customer-centred design led to innovative features throughout the #NextGenRanger, while a relentless testing and engineering programme ensured every facet of the Ranger’s versatility was Built Ford Tough, and is ready for Australian roads. Check out the new features in this look around the Next-Generation Wildtrak. Which new feature are you keen to put to the test? Sign up here to be first in-the-know about the #NextGenRanger: https://ford.to/30OG5gZ #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
The Ford Performance Mustang is entering the Supercars Gen3 era. Saddle Up, Australia. #RepcoSC #FordAustralia #FordPerformance #FordMustang #Gen3 #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoasta
Are you ready for the #NextGenRanger? We take the wraps off the reimagined, redesigned and reengineered Ranger on November 24, 6pm AEDT. Smarter, more versatile and more capable, the next-generation Ford Ranger is loaded with features to help you work smarter, play harder and explore more places than ever before. Mark your calendar: the wait is almost over. Register your details to be the first to know more 👉 https://ford.to/3jPQGPx #NextGenRanger #Ford #Ranger #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
Don’t mind us. We’re just admiring the #NextGenRanger in all its camo glory. We can’t wait to share more about the #NextGenRanger with you soon Register to stay up to date with the latest news: https://ford.to/3BMVZoR #Ford #Ranger #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
Surprise. Here’s your first look at the #NextGenRanger – our smartest, most versatile, and most capable Ranger ever. We take you on location with Ford engineers as they put the #NextGenRanger through its paces. Register to stay up to date with the latest #NextGenRanger news: https://ford.to/3BMVZoR #Ford #Ranger #MikeBlewittFord #MikeBlewittCoffsCoast #CoffsHarbour #CoffsCoast
See how the Ranger FX4 MAX has improved suspension and better ground clearance. Learn more about the Ranger FX4 MAX 👉 http://bit.ly/MBF-FX4-MAX #MikeBlewittFord #Ford #Ranger #FX4 #MAX
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Our Story
Mike Blewitt Coffs Coast is a family owned & operated multi franchised car dealership located on the Mid North Coast of NSW.
Specialising in Sales & Service of Ford, Mercedes-Benz, Kia, Ssangyong & Isuzu Ute and are authorised agents for Haymen Reece. ************************************************************ Our Commenting Policy: All conversations and posts should be constructive, respectful, and contain language that is appropriate for all groups and ages. We reserve the right to moderate comments and remove any that: • contain threats or personal attacks of any kind • are defamatory - this means to falsely or unjustly damage someone's reputation • are obscene, indecent, profane, or vulgar • contain offensive terms that are directed towards ethnic or racial groups • are false, misleading or deceptive • promote or endorse a product or service • are excessively repetitive or constitute SPAM. Comments that do not adhere to the above guidelines will, without exception, be removed. In cases of repeat offences, we will take action to block offenders from the page. Please note: Our moderators do their best to ensure this policy is adhered to fairly and consistently. If you would like to report abuse, spam, fake profiles etc. please refer to Facebook’s policy on this. You can report any individual comment by scrolling over the comment and clicking on the “x” in the upper right corner and clicking “report”.
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Comments
When do the new Mustangs come out ???
Hi Mike.When does the new Isuzu come out .???
Hi, this is a reply to a service survey you gave my dad of which you looked at his F Truck.. He is a 79 year old and has been Ford his entire life. He was also a diesel mechanic for over 40 years..You looked at his F truck of which you were unable to find out what the issue was.. In the service survey he stated you were "Not much help to my Ford problem"..... the reply you gave him stated clearly his issue with the head gasket.
I just wanted to let you know the issue was with the alternator.... not the head gasket.... I hope your technicians don't tray and interchange those 2 parts as they obviously don't know the difference between the 2.
Please don't try and bluff an ex mechanic thinking he doesn't know his way around an engine.. He certainly knows the difference between a head gasket and an alternator.and can appreciate the non Ford mechanic who not only was able to fault find it, but also fix it by the next day..
Should we give Ford his details so they can refer their work to him instead of wasting your time??
I just wanted to let you know the issue was with the alternator.... not the head gasket.... I hope your technicians don't tray and interchange those 2 parts as they obviously don't know the difference between the 2.
Please don't try and bluff an ex mechanic thinking he doesn't know his way around an engine.. He certainly knows the difference between a head gasket and an alternator.and can appreciate the non Ford mechanic who not only was able to fault find it, but also fix it by the next day..
Should we give Ford his details so they can refer their work to him instead of wasting your time??
😉😉 Attention of the Owner(s) of Mike Blewitt Ford, C/- Tracy.
Firstly, Llewellyn is a credit to Mike Blewitt Ford.
To cut a long story short, he diagnosed a major problem with our Ford Explorer that wasn’t able to be found by prior mechanics, and with no disrespect meant to the fellow we spoke to in your service department before Lewellyn, he was able to diagnose simply and quickly. A few more details…
We had the occasional transmission light warning light come up on our car (2012 Ford Explorer that we have had for two months as a joint purchase with our caravan). As such, it was recommended to us that we should get the transmission checked out and or oil change in the transmission. We did this and obtained some error codes, so the problem persisted. This was done in Ballina.
It was due for an oil change and service anyway, and we were staying in Byron Bay, so we had Phil from Byron Bay mobile mechanics also come and have a look and see if he could ascertain what the issues were. Phil did a general service and thought that it might be the air mass meter, due to the faults showing. It was not. (see attached)
The problem persisted and we even started getting an engine fault light. I will attach a copy of the picture of the faults that we provided to your service department on the day.
The first gentleman suggested that we prepared to stay for a few nights (it was last Friday, 12 October in the afternoon). This was disturbing as we were on our way to Canberra for a wedding and it would’ve significantly changed things for our plans, but we understand that it’s not anyone’s fault or problem…
We were considering whether or not we were going to try and get it diagnosed with your company that afternoon, or take the chance and simply move on to Port Macquarie and see if they could possibly do it sooner or possibly have the parts in stock, as this would get us closer to Canberra for the wedding.
I went back to speak to the gentleman and started to say “I know you don’t have a crystal ball, but what do you think is best“ when Llewellyn introduced himself and asked a couple of questions. He was very charming and very helpful, as I’m sure you are already aware. I showed him the error codes (as attached) and he said he thought he knew what the problem was. A conversation occurred between him and the other fellow with Lewellyn insisting that all of the other fault codes could be caused by the issue he thought it was. After a minute or so of discussions, Llewellyn said he felt he could probably fix the problem in 20 minutes and for less than $500 if the fault was what he thought. I said I would kiss his feet if that was the case. We went outside, he lifted the bonnet, he pulled one pipe up and found a broken pipe, and confirmed the issue was exactly as he thought and he could fix it immediately.
Now I know everyone is happy when things go according to their desires and their plans. I know everyone would be happy at being able to get into the service department immediately. Of course we were happy because of this, but it goes far deeper than that. It was his care for our plans, his knowledge of the problem, his Experience, and his care about our inconvenience. He even said, if you know how to reverse the caravan, don’t even bother taking it around the corner to unhook it, just drive it around the back and I will fix it there for you. It was his whole attitude of wishing to inconvenience us the least!
Sure enough, about 30 minutes later, he came in and handed us the keys and invoice that was only for $235.40 which was well under his maximum estimate of $500!
He is an absolute credit to you! I cannot rave highly enough about his customer service but also his experience. Treasure this man, as he is an incredible ambassador for your company!
We will also be sending a gift card marked for his attention as a special thank you for the difference he made in our lives by the care that he took with our issue.
As I mentioned to Tracey this afternoon, I would seriously recommend anyone with a Ford issue come to Mike Blewitt service and see Lewellyn whether they are in New South Wales Victoria or the south of Queensland!
Firstly, Llewellyn is a credit to Mike Blewitt Ford.
To cut a long story short, he diagnosed a major problem with our Ford Explorer that wasn’t able to be found by prior mechanics, and with no disrespect meant to the fellow we spoke to in your service department before Lewellyn, he was able to diagnose simply and quickly. A few more details…
We had the occasional transmission light warning light come up on our car (2012 Ford Explorer that we have had for two months as a joint purchase with our caravan). As such, it was recommended to us that we should get the transmission checked out and or oil change in the transmission. We did this and obtained some error codes, so the problem persisted. This was done in Ballina.
It was due for an oil change and service anyway, and we were staying in Byron Bay, so we had Phil from Byron Bay mobile mechanics also come and have a look and see if he could ascertain what the issues were. Phil did a general service and thought that it might be the air mass meter, due to the faults showing. It was not. (see attached)
The problem persisted and we even started getting an engine fault light. I will attach a copy of the picture of the faults that we provided to your service department on the day.
The first gentleman suggested that we prepared to stay for a few nights (it was last Friday, 12 October in the afternoon). This was disturbing as we were on our way to Canberra for a wedding and it would’ve significantly changed things for our plans, but we understand that it’s not anyone’s fault or problem…
We were considering whether or not we were going to try and get it diagnosed with your company that afternoon, or take the chance and simply move on to Port Macquarie and see if they could possibly do it sooner or possibly have the parts in stock, as this would get us closer to Canberra for the wedding.
I went back to speak to the gentleman and started to say “I know you don’t have a crystal ball, but what do you think is best“ when Llewellyn introduced himself and asked a couple of questions. He was very charming and very helpful, as I’m sure you are already aware. I showed him the error codes (as attached) and he said he thought he knew what the problem was. A conversation occurred between him and the other fellow with Lewellyn insisting that all of the other fault codes could be caused by the issue he thought it was. After a minute or so of discussions, Llewellyn said he felt he could probably fix the problem in 20 minutes and for less than $500 if the fault was what he thought. I said I would kiss his feet if that was the case. We went outside, he lifted the bonnet, he pulled one pipe up and found a broken pipe, and confirmed the issue was exactly as he thought and he could fix it immediately.
Now I know everyone is happy when things go according to their desires and their plans. I know everyone would be happy at being able to get into the service department immediately. Of course we were happy because of this, but it goes far deeper than that. It was his care for our plans, his knowledge of the problem, his Experience, and his care about our inconvenience. He even said, if you know how to reverse the caravan, don’t even bother taking it around the corner to unhook it, just drive it around the back and I will fix it there for you. It was his whole attitude of wishing to inconvenience us the least!
Sure enough, about 30 minutes later, he came in and handed us the keys and invoice that was only for $235.40 which was well under his maximum estimate of $500!
He is an absolute credit to you! I cannot rave highly enough about his customer service but also his experience. Treasure this man, as he is an incredible ambassador for your company!
We will also be sending a gift card marked for his attention as a special thank you for the difference he made in our lives by the care that he took with our issue.
As I mentioned to Tracey this afternoon, I would seriously recommend anyone with a Ford issue come to Mike Blewitt service and see Lewellyn whether they are in New South Wales Victoria or the south of Queensland!
We love our Ford Everest, it is a magnificent vehicle and all the team at Mike Blewitt Ford have nailed it..... fabulous customer service from all concerned. We would recommend Mike Blewitt Ford and the Ford Everest to anyone. Well done... love your work