16/02/2022
What we are seeking
Caravan Fix is the largest Caravan and RV service and repair network in Australia, employing over 70 staff in 6 locations from Melbourne to Rockhampton. Our team is comprised of people passionate about caravan's and camping and the local communities we service. Find out more about us www.caravanfix.com
We are seeking a seasoned customer service professional to ensure the smooth running of our large, high volume repair facilities. You will provide and promote a strong service culture, responding effectively to customers and supporting the service and repair team.
Operating in alignment with our core values, the ideal candidate will have excellent organisational and interpersonal skills, capability to work autonomously with support from a wider national team and the desire and drive to support the growth of this established site. Travel may be required on occasion.
Our contracted insurance partners require that our customer facing staff can provide evidence of having been double vaccinated to protect against Covid.
About the role
• Provide timely customer contact and effective follow through communications
• Book repairs and assist with schedule management
• Actively participate in production meetings
• Liaise with centralised key functions, suppliers and assessors
• Timely and accurate data entry and maintenance of records
• General reception and office management duties
Selection Criteria
• Minimum 5 years' experience in a service-oriented environment. Insurance and/or automotive industry experience highly desirable.
• Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
• Experience with Microsoft 365, software packages and cloud-based databases
• Experience with claims management databases (I-Body advantageous).
Offer & Application
• Monday to Friday
• Excellent workplace culture
• Skill development and career progression opportunities
Please tell us how your skills and experience meet the selection criteria in a brief cover letter and submit your application including a CV by clicking the 'Apply' button above.