SA Consumer Complains

03/08/2026

COMPLAINS
CK: 2025/816209/07
WE SPECIALISE IN ALTERNATIVE DISPUTE RESOLUTION

According to the emails we receive, we came to realize that Customers (Consumers) are not at all times certain about the allowances of the Consumer Protection Act.
We specialize in the handling of all complaints and disputes. No matter what the extent thereof may be. If you made a purchase, you are a consumer. The entity you purchased from is a supplier – unless it is a totally private sale.
Should your purchase need to go for repair, for any valid reason, and should this not be handled in an acceptable manner – we will mediate.
Should your purchase not serve the purpose it was purchased for, we will mediate.
Should the purchase not be what was advertised or advised, we will mediate.
Should your item be for a second repair, we will then apply the stipulations of the Act to resolve the issue.
The Act allows a certain timeline in which you have a choice on repair the item, replace the item or refund the item. That is the Act – the Law, immaterial of what the Supplier decides. No one is above the Law.
Should it become a matter of the dispute going to Court, you are required to produce a mediator’s certificate. We are registered. We supply a certificate.
The object of mediation is to find an amicable resolution to a dispute/ complaint. That is the main goal and we pride ourselves in our success herein.
Please feel free to contact us at any given time if we may assist. No matter how big or how small the issue is.


Lentherique van der Merwe
ADR Registered Mediator

20/03/2026

COMPLAINS
CK: 2025/816209/07
WE SPECIALISE IN ALTERNATIVE DISPUTE RESOLUTION

Good day to you,

As Len is a registered Mediator with 11 years experience, we realized the
need for a registered mediator. Len then registered SA Consumer Complains
([email protected]) to ensure that consumers still have a
reliable platform to log their disputes. With the Law requiring a Mediator's
Certificate before a case can go to court, we will issue a certificate at
the end of our process.

Should a case need to be referred to a higher authority, we will draft the
Documents and fully prepare the file at no additional costs.

Our mediation fees are now considerably lowered.

We also teamed up with a Facilitator with years of experience in consumer
complaints, whom we will also involve if the need arises. This process
will be to your advantage

It should also be noted that there are advantages to mediation.
Should the file need to be referred the hard groundwork has been done. This
saves time and effort on the next Forum's side.
Should the case go as far as Court (Tribunal) or the Public Protector, a
mediator's certificate is required by Law. We issue the certificate at the end of
our process.

We are also proud to inform that we validate cases before we offer to
mediate, thus limiting the cases we accept, which in turn eliminates a back log or delayed process or correspondence.

We aim to deal with management, rather than sales personnel, like we did in
the past. We find that we get better and quicker results this way.

For your convenience, we registered on Whatsapp (067 777 4524), a Facebook
page:(SA Consumer Complains) - https://www.focebook.com/615834565794971/ and
website https://saconsumercomplains.co.za. We posted on LinkedIn and
Instagram. We are also listed on Google Business.

Please feel free to contact us if we can be of assistance.

Kindest regards,

Lentherique van der Merwe
ADR Registered Mediator

12/12/2025

COMPLAINS
CK: 2025/816209/07
WE SPECIALISE IN ALTERNATIVE DISPUTE RESOLUTION

Good day to you,

We wish to inform you than Mr. Duon Odendaal sadly passed away recently.

As Len is a registered Mediator with 11 years experience, we realized the need for mediation. Len then registered SA Consumer Complains ([email protected]) to ensure that consumers still have a reliable platform to log their disputes.

We offer the same service, but we do a bit more than previously. Should a case need to be referred to a higher authority, we will draft the documents and fully prepare the file at no additional costs.
The previous quoting structure was based on costs. Our mediation fees are now considerably lower. Should you require our services you will automatically receive a Recurring Client Discount, which is a great advantage.

We also teamed up with a Facilitator with years of experience in SA Consumer Complaints, whom we will also involve if the need arises and this referral will be to your advantage

It should also be noted that there are advantages to mediation.
Should the file need to be referred the hard groundwork has been done. This saves time and effort on the next Forum’s side.
Should the case go as far as Court (Tribunal) or the Public Protector, a mediator’s certificate is required. We issue the certificate at the end of our process.
We are also proud to inform that we validate cases before we offer to mediate, thus limiting the cases we accept, which in turn does not create the back log or delayed process or correspondence experienced in the past.
We aim to deal with management, rather than sales personnel, like we did in the past. We find that we get better and quicker results this way.
For your convenience, we registered on Whatsapp (067 777 4524), a page:(SA Consumer Complains) - https://www.focebook.com/615834565794971/ and website https://saconsumercomplains.co.za and we posted on LinkedIn and Instagram

This time of the year, everybody makes more purchases, which leads to more disputes, hence this invitation to consider our services, should the need arise.

Please feel free to contact us if we can be of assistance.

Wishing you a blessed Festive Season and a prosperous 2026!


Lentherique van der Merwe
ADR Registered Mediator

Motor cars are covered by the Consumer Protection Act and you are fully entitled to the full protection of the above Act.

21/11/2025

Mediation service in South Africa

21/11/2025

Thank you for your business. We are happy to assist.

Mediation service in South Africa

20/11/2025

We can help you resolve your dispute, amicably.