07/08/2026
🚗 We like to keep our customers informed about what's happening in the automotive world.**
Some Hertz customers are reporting surprise damage charges after the company began using AI-powered scanners to inspect rental cars at several U.S. airports.
The scanners capture thousands of images to detect dents, scratches, and scuffs. While the technology is designed to speed up inspections, some renters say they were charged for damage they couldn't even see—and had trouble reaching a real person to dispute the charges.
Whether you're renting a vehicle or having your own repaired, it's always a good idea to thoroughly inspect your vehicle, take photos before and after, and keep your documentation.
At John Hoffer Body Shop, we're committed to keeping our customers informed so there are no surprises.
Hertz customers are complaining about surprise damage fees after th...