Simplify parts sourcing and improve customer turn time with the Sanyo Board Parts Kit Program. Includes tips for ordering chassis, model & catalog parts number as well as instructions for returns.
Connecting Service Centers with Consumers since 1983. The NEW Service Network has more than 150 million customers worldwide with 35,000 independent members.
22894 Pacific Blvd
|Monday||8am - 5pm|
|Tuesday||8am - 5pm|
|Wednesday||8am - 5pm|
|Thursday||8am - 5pm|
|Friday||8am - 5pm|
NEW‘s Service Network members act as first responders to the service needs of the consumers who purchase NEW’s services through a variety of channels. Our product offerings include:
• Extended Service Plans: For claims requiring an in-home service visit, NEW’s Command Center dispatches a service network member to diagnose the problem and make repairs as needed . For service depot work, consumers carry-in or mail their products to a designated service center within our network. Once the customer is satisfied and the services completed, the claim is paid and arrives within 7 – 10 business days of processing.
• Cash On Delivery (COD): In-home service appointments for televisions and major appliances are booked by consumers online at Repair.com. Using NEW’s proprietary scheduling software, service network members determine the products, Zip Codes and time slots they are available for service calls. Consumers book their appointment directly with members and agree upon the service fee prior to the service call. Consumers pay members directly for their services, while members pay a small advertising fee for each booking.
• Delivery & Installation: The NEW Command Center dispatches a network installer for a pre-installation visit to consult with the customer. On the day of installation, members provide consumers with brief tutorials and a service guide. Installers remove and properly dispose of the old product. Upon completion of services and a satisfied customer, the claim is paid within 7 – 10 business days of processing.
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