NEW/Asurion Service Network

NEW/Asurion Service Network Connecting Service Centers with Consumers since 1983. The NEW Service Network has more than 150 million customers worldwide with 35,000 independent members.
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Each year, NEW conducts over 2 million service events. NEW has over 4,000 Customer Care Representatives who provide 24/7/365 customer care access.

Each year, NEW conducts over 2 million service events. NEW has over 4,000 Customer Care Representatives who provide 24/7/365 customer care access.

Operating as usual

Simplify parts sourcing and improve customer turn time with the Sanyo Board Parts Kit Program. Includes tips for orderin...
11/15/2013

Simplify parts sourcing and improve customer turn time with the Sanyo Board Parts Kit Program. Includes tips for ordering chassis, model & catalog parts number as well as instructions for returns.

Sanyo Board Parts Kit Program
11/15/2013

Sanyo Board Parts Kit Program

Get informed on the two levels of compliance and ready for NEWAsurion's Inventory Reset Event through Oct 27th and 28th,...
10/02/2013

Get informed on the two levels of compliance and ready for NEWAsurion's Inventory Reset Event through Oct 27th and 28th, all this and more in the latest edition of the Service Network Newsletter!

Delivery & Installation Newsletter
September 2013
Pg 1

Find all previous and current Service Network Special Bulletins here.
10/02/2013

Find all previous and current Service Network Special Bulletins here.

Find all previous and current Service Network Special Bulletins here.

NEW/Asurion Service Network's cover photo
07/17/2013

NEW/Asurion Service Network's cover photo

July 2013 Special Bulletin
07/10/2013

July 2013 Special Bulletin

Address

22894 Pacific Blvd
Sterling, VA
20166

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(888) 881-2622

Products

NEW‘s Service Network members act as first responders to the service needs of the consumers who purchase NEW’s services through a variety of channels. Our product offerings include:

• Extended Service Plans: For claims requiring an in-home service visit, NEW’s Command Center dispatches a service network member to diagnose the problem and make repairs as needed . For service depot work, consumers carry-in or mail their products to a designated service center within our network. Once the customer is satisfied and the services completed, the claim is paid and arrives within 7 – 10 business days of processing.

• Cash On Delivery (COD): In-home service appointments for televisions and major appliances are booked by consumers online at Repair.com. Using NEW’s proprietary scheduling software, service network members determine the products, Zip Codes and time slots they are available for service calls. Consumers book their appointment directly with members and agree upon the service fee prior to the service call. Consumers pay members directly for their services, while members pay a small advertising fee for each booking.

• Delivery & Installation: The NEW Command Center dispatches a network installer for a pre-installation visit to consult with the customer. On the day of installation, members provide consumers with brief tutorials and a service guide. Installers remove and properly dispose of the old product. Upon completion of services and a satisfied customer, the claim is paid within 7 – 10 business days of processing.

Alerts

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Comments

Hello Sterling Neighbors! We wanted to invite you to stop by our new brewery called Twinpanzee Brewing Co which has recently opened just down the road from your Sterling location. We are located at 101-D Executive Drive, Sterling VA and are open on the following days and times: Friday: 2pm to 10pm Saturday: 12pm to 10pm Sunday: 12pm to 6pm Monday to Thursday: Closed Stop by for a brew or two. We'd love to meet you and share the story of our little family owned brewery. Thanks so much and cheers to great beer! http://facebook.com/twinpanzee