03/18/2022
FAQs:
Rental Policy &
Rental Requirements:
All drivers must present a valid driver’s license and credit card in their own name at the time of rental.
Drivers must have a safe driving record and may be subject to a California Department of Motor Vehicles check.
All drivers must be 21 years of age or older, present a valid driver’s license upon rental, have proof of full insurance coverage, and may be subject to an additional underage driver fee if under the age of 25.
Full insurance coverage is required on all our vehicles and must be verified before rental if additional coverages are declined. Some credit card companies provide additional coverage beyond whatever personal automobile insurance may cover, but it is best to verify this with them directly before your rental.
Insurance coverages required: 100,000/300,000 with 100,000 Property or 300,000/500,000 with 100,000 Property.
Additional deposits and insurance coverage may be required on select luxury and exotic vehicles.
Reservation (Holding) Deposits (Credit Card / CASH)
Please be advised we will not hold or deliver any vehicle for any client without a holding deposit. A minimum of 50% (Percent) on a major credit card or Mobile Banking App will be charged and will go towards your rental.
If you are using a major credit card for any vehicle rental deposit, for Example: $500 you will only get charged once. If you are planning on using cash as a deposit, the deposit fee will be double the amount, for Example: $1000.
Reservations
You can make your reservation online by messaging, emailing, or calling, within the U.S. or from outside the U.S.
We will confirm your reservation by email or telephone. Please contact us at least 48 hours in advance of your rental in the event you need to make changes to or cancel your reservation.
Because of the exclusive nature of our business, Drive Society is committed to providing you with the exact vehicle you have reserved. There are rare situations in which the car you reserved may not be available—for example, the previous customer fails to return the vehicle on time, or it is returned with physical damage or a mechanical problem which makes it impossible to deliver the vehicle to you. In the event this happens, we will provide you with a comparable vehicle.
The total amount indicated on your reservation is only an estimate of most of the anticipated charges that may be due upon the return of your vehicle. This estimate excludes the following types of charges:
Coverages
Taxes
Service fees
Fuel charges
Excess mileage charges
Car Insurance & Security Deposits
Client's get confused from time to time on what car insurance covers and what the security deposit covers:
Car insurance “ONLY” covers if you get into a car accident with another car/motorist/vehicle or any property damage that you may have caused $2,500 or more.
Insurance coverages required: 100,000/300,000 with 100,000 Property or 300,000/500,000 with 100,000 Property.
Security deposits cover minor dents, paint scratches, damage to the car rims/tires, smoking in the car, refill of gas, excess mileage, giving a vehicle to an unauthorized driver, or engaging in any illegal activity with the use of Drive society vehicles.
Cancellations & No Shows
Due to the high demand for our vehicles, Drive society requires a cancellation notice of at least 48 hours.
Cancellations received less than 48 hours before the reserved rental time are subject to one full day rental charge plus all applicable taxes.
There is no charge for cancellations received more than 48 hours before the reserved rental time.
If you do not show up for your rental you may be subject to one full day rental charge plus all applicable taxes.
Rental Charges
All rental rates are based on 24 hours. Vehicles are not available at an hourly rate unless used for film production, music videos, or photoshoots. A minimum of 4 hours is required to utilize production services.
Daily, weekly, and monthly rates vary by vehicle and by seasonal availability and are subject to change without notice.
A set amount of mileage may be included with your rental; excess mileage charges may be billed at the rate specified on your rental agreement.
Your rental vehicle must be returned with a full tank, or you will be charged $100 to refuel. You must provide us with a copy of your gas receipt, or you are subject to forfeiting your security deposit.
Applicable local and airport taxes are also charged on your rental agreement.
Additional equipment fees, cleaning, and damage fees may apply.
Payment Methods
A valid credit card or mobile banking app with the renter’s name that matches their government-issued valid identification is required for all Drive Society reservations. Upon rental of a vehicle, a credit card or mobile banking app authorization may be taken to cover the full amount of the anticipated rental charges for the expected rental term.
We accept: Visa, Master Card, American Express, Discover, Cash App, Venmo, Zelle, and PayPal.
If you have a long-term rental, or you have not returned your rental vehicle by the return date on the rental agreement, we may charge your credit card or mobile banking app for a portion of the entire amount of the rental before you return the vehicle to us.
