A to Z Auto Body Corp.

A to Z Auto Body Corp. A to Z Auto Body has been serving the Staten Island community since 1953. We specialize in Hi-Tech Auto Body Repairs and Services, and our staff offers quality and reliable services you can count on.

In addition, our friendly and professional staff is here to answer any questions you may have about our company or our services. We have what you need at prices you can afford. At A to Z Auto Body, our goal is to provide you with courteous, expedient, professional service of the highest caliber. Browse our Web site for more information about A to Z Auto Body. If you have any questions or would like to speak with a A to Z Auto Body representative regarding our services, please contact us.

Operating as usual

03/24/2020

A to Z Auto Body Corporation COVID-19 NEWS LETTER
4409 Arthur Kill Road
Staten Island, NY 10309
Telephone (718) 984-1511
Fax (718) 948-0482

Dear Valued Customers,

Here at A to Z Auto Body we value the safety of our customers as well as our workers. During this uncertain time, we are working with our customers by offering the following to ensure customer satisfaction.

• Free pick-up and delivery of any vehicles we are working on.
• All vehicles will be cleaned and disinfected when dropped off and returned.
• A to Z Auto Body shop is cleaned and disinfected multiple times a day
• We offer hand sanitizer and practice social distancing.
• All of our employees wash their hands on a regular basis, and they do so in a manner that is in line with the Center for Disease Control's recommendations.

This is a constantly changing event and we are taking it very seriously as we implement these policies.

As always, we respect all of our customers concerns. Should you have any questions or feedback in regards to this newsletter or how we can improve these new policies, please do not hesitate to contact us at any time.

Stay Safe.

Sincerely,

Warren Gardella Jr.
A to Z Auto Body

Another happy customer good luck with the car frank she is pretty
06/12/2018

Another happy customer good luck with the car frank she is pretty

02/22/2018

At A to Z Auto body we understand that you don't get into an accident every day. So we took the time to write and anwer the questions most ask and will be updating as new one are asked. If you have any that are not listed never be affaid to ask. If we don't have an asnwer we have way to get them.

Where do I get a claim number?

When you report your accident to the insurance company, they will issue you a claim number at that time. Write it down and give it to your estimator and they will assist you with your claim every step of the way!

How long will repairs take?

Your estimator/advisor will present you with the estimated time it should take. However, in collision repair there are many variables which make it extremely difficult to give you an exact time until we know for sure we have eliminated all of the concerns and damage. Our primary job is to protect your interest at all time while working cooperatively with all insurance companies. Rule of thumb, if your vehicle is drivable, we are confident that we can deliver the vehicle within 3 to 5 business days on most repairs.

What is a Direct Repair Facility?

A direct repair facility is a body shop that works directly with your insurance company as their preferred repair facility. Body shops have to adhere to a high level of service and meet a high level of training certification. They also have to have the latest in equipment and technology. A direct repair facility is authorized to write the estimate, perform the repairs without having to wait for an insurance representative to review and deliver the vehicle back to you. Insurance companies monitor their DRP relationships to ensure complete customer satisfaction.

Will the parts be ordered prior to me dropping my car off?

Yes. We will order the parts immediately after preparing the estimate and receiving your approval for repairs. We usually set you up an appointment at that time to bring your vehicle in for repairs.

If my vehicles frame is damaged is my car a Total Loss?

No. A vehicle is a total loss when the cost of the repairs exceeds the value of that vehicle.

Can you match my cars paint color?

The factory finish on your vehicle consists of multiple layers of highly specialized paint products. The state of the art A to Z Auto Body has made a tremendous investment in the latest paint matching technology available to our industry. We have the ability to tint to match your vehicles paint color. We also have invested in computerized color match systems that allow us to maximize our performance in color matching.

Can I get a ride home when I drop my car off?

Yes. Please tell your estimator at the time we set your appointment to bring your vehicle in for repairs that you will need a ride home. We will give you a lift as long as it is within a 7 mile radius for your convenience. Please understand that any further than that is to time consuming but we will split any cab or uber expences to and from shop.

How can I get a rental car?

Enterprise rental car is located on the premise of body shop. Ask your estimator to coordinate your rental or have your insurance company coordinate it directly with Enterprise. This will save you a lot of time when you drop your vehicle off for repairs.

How will I know when my vehicle is complete and ready for me to pick up?

Let your estimator/advisor know how you would like to be notified. We contact you by phone, internet and or e-mail.

Is there a warranty in the repairs to my vehicle?

Yes. As lonag as you own your vehicle we stand behind our workman ship

Do I have to pay my deductible?

Yes. That is an agreement you have with your insurance company and the policy you choose.

Who do I pay my deductible to?

You will need to pay your deductible to the when you pick up your vehicle after the repairs are complete.

What forms of payment do you accept?

Cash, Bank Check, Money Order, MasterCard, Visa & American Express.

What are betterment charges?

Betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. Parts that wear out and need replacement over time would carry a betterment charge if the insurance company has to replace one of these parts that carry a wear factor (i.e., tires, batteries and suspension parts. A betterment charge is your responsibility to pay when you pick up. Please ask your estimator to explain in more detail if needed.

What are appearance allowances?

An example would be if you had a wheel that incurred a small scrape and is part of the accident claim, the insurance may elect to offer you a certain amount of money to live with the scrape that you could use towards your deductible. The process behind it is you probably have scrapes on one, two or all three of your other wheels and providing it is not a safety issue, and an appearance allowance can be used with some insurance companies.

Can I wash my car?

The first 90 days; Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always clean with fresh water. Wash your vehicle in the shade. Do not wax or polish your vehicle. This will allow the new finish to completely cure. Avoid parking under trees and utility lines which may attract birds. Do not scrape ice or snow of your new finish. In the event something gets on your finish and you cannot remove it, come by and see us and we will assist you.

I would like to wish all of our friends, family and customers a very Merry Christmas!!. Enjoy the day!
12/25/2017

I would like to wish all of our friends, family and customers a very Merry Christmas!!. Enjoy the day!

I would like to wish all of our friends, family and customers a very Merry Christmas!!. Enjoy the day!

Thanks to the hard work of my employees. This 1971 Chevy corvette LT1 went home looking as good as it did in 1971. It to...
06/22/2017

Thanks to the hard work of my employees. This 1971 Chevy corvette LT1 went home looking as good as it did in 1971. It took a long time to get it done parts are not that easy to get for them but it is all done. A Happy customer witch is the most important aspect of a finished job.

Thanks to the hard work of my employees. This 1971 Chevy corvette LT1 went home looking as good as it did in 1971. It took a long time to get it done parts are not that easy to get for them but it is all done. A Happy customer witch is the most important aspect of a finished job.

Untitled Album
03/17/2017

Untitled Album

A to Z Auto Body Corp.
08/30/2016
A to Z Auto Body Corp.

A to Z Auto Body Corp.

19 Verified Reviews for A To Z Auto Body 4409 Arthur Kill Rd Staten Island NY 10309. Finding the right body shop is no accident with AutoBody-Review.com!

Address

4409 Arthur Kill Rd
New York, NY
10309

Opening Hours

Monday 7:30am - 5pm
Tuesday 7:30am - 5pm
Wednesday 7:30am - 5pm
Thursday 7:30am - 5pm
Friday 7:30am - 5pm
Saturday 8am - 12pm

Telephone

(718) 984-1511

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Comments

Beautiful work done on my front bumper ! Had my truck back in a few days .... car rental reserved at the shop. Very professional shop . Would recommend to everyone I know . 😀