09/04/2026
THIRD PARTY ADMIN:
We are so grateful that you would recommend TRIAD AUTO GLASS to others. Please share with us what in particular made your experience memorable?
Triad went above and beyond to be helpful even before they got the job. I had trouble following directions for taking and transmitting photos of broken windshield per your technical instructions. Matthew, from Triad Auto Glass, went out of his way to come to my house and take and send photos on my phone for me. Who does that? Triad did! Matthew, with Triad, showed up promptly on the scheduled date, within the timeframe specified. He was courteous, did quality workmanship, answered all my questions, and left instructions on how to care for the new windshield before heading to his next customer. I call that phenomenal customer service! Triad's portion of the process was easy, straight forward, and seamless from beginning to end. Everything possible was done to provide old fashioned customer service! The review and approval process just to have the windshield replaced, NOT repaired (as I was initially told would happen) was unnecessarily cumbersome and challenging. It was like dealing with someone reading from a script, not an actual conversation. I don't call that customer service. For a senior who didn't grow up with technology, this portion of the process was beyond frustrating! When I timed out and texted for clarification and help, there was none to be found. Had it not been for Matthew, with Triad, going out of his way to stop by to help me with the initial process, I'd still be driving around with s severally cracked windshield! I not only use Triad Auto Glass for any future auto glass repair or replacement, I have already recommended using Triad Auto Glass company to others, but will continue to do from now on. It's beyond rare to find a service company that actually delivers good customer service and support. Many companies speak about being customer service oriented, but fall very short when it comes time to actually deliver it. The proof is in the delivery, not the empty promises. It's not only refreshing, but unique when a company nowadays delivers.
Kay W
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