Country Buick-GMC

Country Buick-GMC Big City Selection and Savings
Small Town Integrity and Hospitality
Completely Transparent – No Hassle Sales Experience New Buick and GMC, Pre-Owned Vehicles, Service, Parts
Big City Selection, Small Town Hospitality
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Address

326 E Market Street
Leesburg, VA
20176

Opening Hours

Monday 09:00 - 19:30
Tuesday 09:00 - 19:30
Wednesday 09:00 - 19:30
Thursday 09:00 - 19:30
Friday 09:00 - 19:30
Saturday 09:00 - 18:00

Telephone

(703) 777-2411

Products

New Buick, New GMC, Pre-owned Vehicles, Service/Parts open M-F 7AM-5:30PM with pick up until 7:30PM. Starting July 11th, 2020 Service/Parts open Saturday's 8AM-3PM

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Comments

I took a vehicle in to the Service Department at this dealership that was not running well. I left a note and called with a followup call the next morning explaining the vehicle's behavior. I requested that they check the spark plugs as the behavior was similar to a prior vehicle with the same issue. When I called back later in the day I was told it was "definitely not the spark plugs" and that it needed either a $400 fix or a $8000 fix. I had them try the $400 fix after yet again asking about the spark plugs where I was told very condescendingly that it was not the spark plugs. When I picked up the vehicle it was absolutely no better. I called back and they said that the next step was a repair that would be close to $8,000 so they would not recommend it. I asked yet again about the spark plugs only to be told this time that they DID NOT EVEN look at them! I took the car to another mechanic who immediately looked at the spark plugs and said the spark plugs were the wrong type, the distance on the arc was twice what it should be and that could be the issue. He replaced the spark plugs and a value cover allowing oil to leak into the spark plugs (which would have also been seen if they had looked at the spark plugs) and now the vehicle is running fine. I tried to call and work to a solution with the dealership and they refused to come to some sort of compromise based on the fact they did not check the requested part that I asked them to on FOUR occasions and the very condescending way they reacted when I had to ask four times for the spark plugs to be checked. I agreed to the fact that the part they replaced MAY have been needed but it clearly did not fix the issue so if we had started with the spark plugs we could have come to a solution that actually worked. Their solution was the $400 part and then to say I would need a new motor ($8000) instead of just checking the spark plugs as requested. BEWARE of service from this dealership!
Leesburg Christmas parade 2019 thank you for your sponsorship 2020 world international mrs tourism Country Buick GMC Leesburg thank you for the 2020 GMC Denali 
Leesburg Christmas parade 2019
treat the weekend crew to some REAL CREOLE food and bbq