02/02/2022
Position Summary:
Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.
Essential Duties and Responsibilities:
Greet every customer that enters our facility with hospitality and the highest level of respect.
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
Manage the store’s workflow in an effective and efficient manner.
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
Maintain a positive attitude and team atmosphere at all times.
Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
Supervise and direct employees both at the counter and in the shop
Prepare business goals for each year.
To act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
Directs, coordinates, and participates in performing customer service activities as dictated by work load.
Insure that all work is performed to proper specifications.
Assist other employees as needed.
Directly supervises 3 to 7 employees in the facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Other duties may be assigned.
Education and/or Experience Preferences:
Bachelor’s Degree Preferred, but not required; or five years related experience and/or training; or equivalent combination of education and experience.
Mechanical Knowledge
Mitchell1 Experience
Basic Computer Skills
Must be bilingual
Pre-employment drug test and clearing background check is mandatory
• Must have a valid driver's license
Excellent pay. Shop closed on Sundays. Working on Saturdays till 1pm is mandatory.
