Worse experience ever. Save yourself the aggravation and go with another company. I spend 40 minutes on the phone with one of their representatives to set up a vehicle for my son. Agreed on the vehicle and price and was giving a reservation number to complete the process. The very next day my son goes into the Hallandale Beach FL location and is told the cost is now double, the reserved subcompact vehicles are no available and the only thing available is a truck. I called the corp. offices to get some assistance and of course that was another 40 minutes on the phone with no help.
This is clear definition of bate and switch. Since my son was pressured due to time restriction to get to work, he moved forward with the vehicle. The lack of service and professionalism from the office is beyond ridiculous. What is the point of obtaining a reservation if the company will not honor it.
I was insulted by employers by name Juan Vivas and Christian Guzman at this location and they refuse to rent me a vehicle. Why?
There was nice lady who was helping me when one of them suddenly start interrupting our process and start telling that he do not want give me this car this lady was assigning to me, when I asked him why, he was giving me all excuses and lies, because I heard over the phone with someone else when he was saying that yes this car is still available at the time when this lady was giving this car to me, and he was lying strait in my face that this car is not available!!! And after all, they refuse to rented me car after I confront them! I had to walk 10 blocs back to body shop in heat 93 degrees outside and Im 72 years old!!!
Im extremely disappointed that enterprise have employers like that I have been using enterprise many times before and I never had such outrage behavior by your employers! I will be making negative posts on google on facebook and yelp and everywhere else including BBB and its time when enterprise should start cleaning up they house from such horrible people like those two punks who have no respect to they own customers!!!
It was a pleasure doing business with this location once again. I had to catch the bus there because of the distance from my home. I bypassed another location, but that's not the one for me. The representatives at that location are the best. I had clicked on a button that I didn't understand, but it was corrected when I reached the location. One of the sales representatives walked to pick up a vehicle that I favored more. I left there very satisfied with the great customer service that was shown at that location. Once again, THANK YOU ENTERPRISE on Pembroke Road and West Dixie Highway in Hollywood, FL
Enterprise is the best❤❤