“Out of all of the customers we have dealt with, only one or two were hesitant to come in. We have a small staff with few people on site right now, so there is very limited contact with customers. We are all wearing masks and gloves now. One of our customers took out a bottle of disinfectant and sprayed our detailer with it before she took her paperwork and keys from him outside. He was not too happy with the disinfectant shower!”
The COVID-19 pandemic has allowed many collision repair facilities to push the reset button and improve their businesses.