04/15/2024
We are also hiring for a Heavy Duty Truck Repair Service Manager / Admin - Everett, MA 📣📢📣 (apply through indeed or send resume)
Do you thrive in a fast-paced environment and have a passion for heavy-duty trucks?
We’re seeking a highly organized and detail-oriented Heavy Duty Truck Repair Service Manager / Admin to join our team in Everett, MA. You’ll play a vital role in ensuring the smooth operation of our business, from greeting customers to managing the shop workflow.
Responsibilities:
Customer Service: Greet customers, assess their needs, answer phone calls, take messages, and handle inquiries professionally.
Scheduling & Communication: Schedule appointments, manage shop workflow, collaborate with mechanics, and keep customers informed of repair progress.
Administrative Tasks: Manage invoicing, filing, supply ordering, email correspondence, and other assigned duties.
Estimates & Repair Orders: Create estimates, write repair orders, and assist with insurance claims.
Recordkeeping: Maintain accurate records of customer information and service history.
Inventory Management: Communicate with vendors, price parts, order parts, and manage inventory.
Financial Management: Process and collect payments, manage social media presence.
Technical Skills: Proficient in Mitchell 1 software/ Shopkey Pro SE / Manager SE / repair programs (must have knowledge).
Software Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Qualifications:
Basic supervisory/leadership skills
Excellent communication and interpersonal skills
Strong organizational and multitasking skills
Detail-oriented with a focus on accuracy
Ability to work independently and as part of a team
Ability to work efficiently in a fast-paced environment
Problem-solving skills
Strong mechanical/repair knowledge (preferred)
Flexibility and a willingness to learn
Bilingual a plus
Must be able to read and write in English
Benefits:
Competitive salary based on experience
Paid Time Off (PTO)
Paid Holidays
Employee Discount on Service
On-site Parking
Convenient location off Route 99 in Everett near Encore Casino
Monday-Friday, 8:00 AM - 5:00 PM
Job Type: Full-time
Pay: $22.00 - $30.00 per hour