Auto SCT Consulting & Training

05/01/2026

Thanks .com for addressing if your Dispatch system is just an after-thought and how to recognize when your system has lost control of the shop.

https://www.autosuccessonline.com/service-department-dispatching-afterthought/

Poor dispatching kills productivity in your service department. Learn how structured dispatch processes improve technician efficiency and communication.

04/01/2026

Service managers; what percentage of your daily phone calls are status calls, and how productive are they…
Can they be reduced?

03/23/2026

So, a customer declines additional needed services, what’s your plan to inspire them to bring the vehicle back in? Are you relying on their memory…

Coaching leaders in forming a winning culture!
www.autosctconsulting.com

03/16/2026

Is handing out work to Techs the only role of dispatching, or is maximizing productivity by never losing control of a repair order the real role?

Coaching leaders in forming a winning culture!
www.autosctconsulting.com

02/26/2026

Are we scheduling around a customer’s busy life, so they are now trusting your wisdom on recommendations, or are you forcing them to arrive by your rules…

Coaching leaders in forming a winning culture!
www.autosctconsulting.com

02/24/2026

Thank-you magazine for allowing me to talk about measuring customer engagement time with Advisors, not just production numbers.

Discover how tracking customer engagement time boosts trust, service approvals and dealership profitability.

02/16/2026

Thank you Brian Ackney with magazine and Executive-Spotlight podcast for allowing me to talk about productivity growth & challenges in 2026 Service operations.

Learn how to reduce open repair orders, improve dispatch and scheduling, strengthen video MPIs and recover declined services to grow fixed ops profitability.

01/31/2026

“Why Auto Service Departments Fail to Grow”… Now available on your favorite audio provider!
www.autosctconsulting.com

01/16/2026

I know we are missing customer engagement opportunities in my service drive, so where do I start if I want to improve it…

Coaching leaders in forming a winning culture!
www.autosctconsulting.com

01/10/2026

After many requests… I am excited to announce the release of the Audiobook version of “Why Auto Service Departments Fail to Grow”, search any of these popular audiobook providers or my website for details!

www.autosctconsulting.com

01/08/2026

Managers, what customer engagement concerns do Service Advisors get challenged with…

Coaching leaders in forming a winning culture!
www.autosctconsulting.com