09/02/2023
2016 Chrysler 300 S AWD with the 3.6
****UPDATE****
There's a video in the newest post, so check that out as well. I am 100% about transparency and honesty in repairs.
The vehicle idled correctly, but when it was taken for a drive late Saturday it shot up to 240°F+ again. I went back out yesterday to take a second look. If I'm wrong I'm going to fix it. The last shop to look at it billed out for a significant amount of work, so I wrongly assumed they had integrity and actually performed the work. They didn't.
These 3.6Ls have a sand problem. The heads are sand cast, and we're not properly cleaned before assembly. This leads to sand getting trapped in the radiator. The invoice showed a water pump, a radiator flush, and a thermostat. The water pump was new. The belt was new. The flush was not performed. I drained and captured the coolant, and flushed it myself. A quarter to half a pound of sand came out of the radiator. Yeah, that will cause an obstruction. At idle it was hanging around the 220°F mark. 3.6s run hot, so that's within the margins of spec. Took it for a test drive and it ran up to 253°F, and I limped it back. Symptoms were for a stick closed thermostat, a part they said they replaced. A new thermostat was ordered just to confirm, and if it wasn't the fail point I'd eat the cost of that. But it WAS the fail point. They didn't replace it. They just billed for it. After that it idled at the 208°F mark, and during a later drive it didn't get higher than 221° at 80mph, which is 14° lower than spec.
I also found that other billed work was not performed, and recommended the customer speak with their extended warranty provider before moving forward with actions regarding getting their money back.
Not getting the right diagnosis is bad enough, but charging for work you don't perform and making the rest of the industry look bad after is a whole other thing that makes my blood boil.
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Complaint: water pump, intake plenum, temp sensors all replaced and temp gauge still runs up to 3/4
Hypothesis: engine/radiator cooling fan inoperable until the vehicle reached 180°F-210°F, when high flow mode would engage.
Diagnostics: start vehicle and observe fan assembly, no movement. Disconnect harness, verify voltage and create false high heat signal, plug back in, fan kicks on to high speed. Removed the fan assembly and jumped it directly to the battery, no movement. Remove fan thermistor and observed high heat damage to coating. Baked and crumbling, wire exposed.
Diagnosis: failed low speed resistor in the motor, failed or failing thermistor
Repair: new fan assembly, thermistor included with assembly
Confirmation: start vehicle, fan spins on low speed
If you think you're being taken for a ride, or just want a second opinion, get a second opinion. Occam's Razor (inaccurately paraphrased) is very real, and jumping to large problems is the wrong diagnostic process. Rule out the simple stuff first, because the simplest solution is usually the best. A momentary observing the fan assembly would have this customer taken care of, without performing unnecessary labor. Diag and labor time was ~30 minutes total, and the vehicle had been down for a week.