Proactive Dealer Solutions

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Proactive Dealer Solutions Proactive Dealer Solutions is now part of Better Car People!

PDS is the BDC Industry leader specializing in lead & process management for the automotive industry We Are Modern Retailing
Your Customer Experience Solution Center
We Are A Process Management Company
We have a "Management Solution"
We are "Lead Management Consultants"
We are The BDC Experts

AI is changing the dealership—but faster doesn’t automatically mean better.In a new conversation with Urban Science and ...
10/02/2026

AI is changing the dealership—but faster doesn’t automatically mean better.

In a new conversation with Urban Science and Better Car People, Betsy Marietti and Randy Berlin explore what it really takes to turn AI into better customer experiences and stronger sales processes. The key? AI works best when it supports your people—not when it tries to replace them.

From seamless AI-to-human handoffs and better data to more relevant communication, the article breaks down how dealers can combine technology, people, and process to reduce friction and build stronger customer relationships.

Read our latest article to discover how dealerships can move beyond simply using AI to optimizing AI for better outcomes.
https://hubs.ly/Q04yt9w10

What does 25+ years of customer loyalty look like?For Fred Beans Automotive Group, it’s a retention strategy built to ke...
09/29/2026

What does 25+ years of customer loyalty look like?
For Fred Beans Automotive Group, it’s a retention strategy built to keep delivering value long after the sale.

In the latest Shop Talk, Better Car People EVP Jon Greene sits down with Julian Dragos, Director of Fixed Operations at Fred Beans Automotive Group, to discuss how their dealership-branded Rewards Program has helped strengthen customer relationships since 1999.

From driving repeat service visits to staying connected between vehicle purchases, their conversation shows what can happen when rewards become part of the entire customer experience. 25+ years. One lasting partnership. A loyalty strategy built for the long haul.

👉 Read the full story and discover what a dealership-branded Rewards Program could do for your store.
https://hubs.ly/Q04ysfR20

08/19/2026

If your Service team is missing calls due to an overload of calls or understaffing, it's time to discover a BETTER Service Engine. Learn more about how to eliminate missed service calls: https://hubs.ly/Q04tx-c90

Better AI for Service, powered by Brooke, handles every inbound service call with intelligent, natural conversation that gets customers booked fast, day or night. Better Service BDC puts trained, U.S.-based agents on your phones to manage overflow, confirm appointments, and follow up with customers your team never has time to reach.

Two powerful solutions. One seamless service experience. Zero added headcount.

Book a demo today and find out what the Better Service Engine can do for your store: https://hubs.ly/Q04tx_660

08/10/2026

One Training Engine. Every Team Member Elevated. Introducing Better Training Engine by Better Car People. Learn more: https://hubs.ly/Q04ssfyD0

Inconsistent performance leads to missed opportunities. If your team is struggling with follow-up, communication, or process ex*****on, it may be time for a smarter approach.

Better Training Engine helps your team perform at a higher level, improving how they engage customers and execute every step of the process. Powered by experienced automotive professionals, customized coaching, and proven strategies, it strengthens performance across your entire dealership without disrupting daily operations, featuring:

- Hands-On Workshops
- Onsite Coaching
- Virtual Performance Training
- Full-Store Assessments

The result? Stronger engagement, better consistency, and a team that delivers results with confidence.

Ready to elevate your team? Click here to book a demo with a Performance Coach today: https://hubs.ly/Q04sszxK0

Better Car People is proud to sponsor the t-shirt giveaway at the 2026 Women in Automotive Conference! All registered gu...
07/17/2026

Better Car People is proud to sponsor the t-shirt giveaway at the 2026 Women in Automotive Conference! All registered guests will receive a free shirt at registration beginning at 3pm CST today and that shirt is your key to winning some great prizes, including a pair of AirPods Max, Apple Airpod Pros, or an Apple Watch!

We want to see how great these shirts look on you so Better Car People is holing a contest throughout the show weekend to help motivate you! All you have to do is snap a pic of you and/or your teammates wearing the shirt and post the picture to LinkedIn, including the tags: . , and . Winners will be randomly selected on Sunday evening.

We can't wait to reveal the shirt design to you later today and to see you rock the gear this weekend!

THIS WEEK! Better Car People is going to Tampa! We'll be exhibiting at the Ford Orlando Region Parts and Service Confere...
07/14/2026

THIS WEEK! Better Car People is going to Tampa! We'll be exhibiting at the Ford Orlando Region Parts and Service Conference, July 15-18 at the Marriott Water Street in Tampa, FL.

Visit Booth 55 to learn more about Better Car People's suite of AI and training solutions. Also be sure to enter our TV Giveaway!

Want to attend? Ford dealers and service managers, visit https://hubs.ly/Q04pkRdt0 for more information on attending this year's show!

THIS WEEK! Better Car People is proud to be a sponsor of the Women In Automotive 2026 Conference, taking place July 17-2...
07/13/2026

THIS WEEK! Better Car People is proud to be a sponsor of the Women In Automotive 2026 Conference, taking place July 17-20 in Austin, TX at the Renaissance Austin.

This event brings together women leaders, professionals, and innovators from across our industry for four days of programming built around community, mentorship, and career growth.

Registration is still open, but spots for some sessions are limited. If you're planning to attend, this is your last chance to lock it in.

Register here: https://hubs.ly/Q04pkRN50

Better Car People is going to Tampa! We'll be exhibiting at the Ford Orlando Region Parts and Service Conference, July 1...
07/07/2026

Better Car People is going to Tampa! We'll be exhibiting at the Ford Orlando Region Parts and Service Conference, July 15-18 at the Marriott Water Street in Tampa, FL. If you're in attendance, please stop by to learn more about Better Car People's suite of AI and training solutions. Also be sure to enter our TV Giveaway!

Want to attend? Ford dealers and service managers, visit https://hubs.ly/Q04nNJGz0 for more information on attending this year's show!

New Blog: This Summer, Don't Let Your Service Department’s Unanswered Calls Ruin The Rest of Your Year! Click here to re...
07/02/2026

New Blog: This Summer, Don't Let Your Service Department’s Unanswered Calls Ruin The Rest of Your Year! Click here to read: https://hubs.ly/Q04npnvR0

Summer is the most powerful revenue season in the automotive service calendar. Families are prepping for road trips. College students are heading home with cars that haven't been to a mechanic since the fall. Heat takes a measurable toll on batteries, tires, coolant systems, and air conditioning units. The demand is real, and for a few months each year, customers are actively looking to spend money at your service lane.

The question is not whether the demand will show up at your dealership. It will. The question is whether your phones will be ready when it does.

Don't let missed calls during a heat wave ruin your reputation with your customers! Keep reading to learn how Better Car People can help! https://hubs.ly/Q04npnvR0

Better Car People is proud to be a sponsor of the Women In Automotive 2026 Conference, taking place July 17-20 in Austin...
07/02/2026

Better Car People is proud to be a sponsor of the Women In Automotive 2026 Conference, taking place July 17-20 in Austin, TX at the Renaissance Austin.

This event brings together women leaders, professionals, and innovators from across our industry for four days of programming built around community, mentorship, and career growth. From the fireside chats with industry leaders, to hands-on workshops and the evening gala honoring women leaders in automotive, it's a conference designed to help attendees connect and grow together.

Registration is still open, but spots for some sessions are limited. If you're planning to attend, now is the time to lock it in.

Register here: https://hubs.ly/Q04nqb5G0

Address

12125 Herbert Wayne Court, Suite 150
Charlotte, NC
28078

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+17049929775

Website

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