Bob Rohrman's Pre-Owned Superstore

Ok so here is my story take it for what its worth....

I got to the point i needed to find another vehicle. wife said i was driving junk and needed something reliable. I spent weeks searching for something to fit our budget (which is not very big) and managed to stumble across a 2010 mustang at Rohrman's... after my wife talked to the salesman over it she found out it had a terrible car fax and it was at schaumberg ford in IL. The sales man then said that they had a 2005 Mustang GT at the Suburu lot on Coliseum. its black on black, leather interior, V-8, 5 speed with 92,000 miles on it and in our price range...BINGO!

So the salesman actually brings it to the college i work at for me to look at it...its raining...hard. i looked it over the best i could (im not an idiot with cars) and drove it. it had a bunch of cosmetic flaws but nothing earth shattering. it is a 12yr old car with 92k on it. and the defects would allow me to customize it the way i wanted.

So we go to the lot and deal with a salesman bait and switch. ive been around dealers my whole life in some form or another and i know the game. went back and forth and ended up there for like 5 hours till they finally came around to the financing i wanted. great! i get my car!

Driving home that night the check engine light comes on. i was furious but ok... car has a 3 month/3,000 mile warranty. Next morning i get a hold of the salesman who proceeds to give me a giant run around and whether or not they will cover the repair work. Took them 2 days to agree to schedule a service. in the mean time you can hear a wheel bearing is bad while driving it when its not wet out and there is a knocking from the bellhousing area. @##@[email protected]!! Great!

So i get my appointment for the following tuesday. (i picked the car up on a monday...) so after 1 week it goes into their shop which is fort wayne kia service. I had pulled the codes with my bluetooth code scanner and told them what they were, wrote them a long note on the drop-off ticket of what the car was doing and in what context it was doing it. since its a Kia garage they couldnt do the diagnostics on the ecu for some reason... they send it to Bob Thomas Ford (this will have major significance later). Bob Thomas says it needs an ECM, that it was flashed with an aftermarket programmer and they cannot reflash it back to factory. So they order one through Napa (i know..should have been ford) and Napa sends the wrong one. Ford finally gets the right one through Napa and gets the car fixed. This part of the process now has it at 2 weeks later. I am not happy but i do understand things take time. Car goes back to Kia garage where they put a ball joint and a wheel bearing on it. They then send it back to the Suburu lot where it was traded in at for the trans noise. The suburu lot had put a slave cylinder in so if that was the issue they needed to make the repair due to part warranty.

Suburu screws around another week. At this point im talking directly to the sales manager and the service manager at Kia. I called the Service manager at suburu just to talk to him to let him hear first hand what the car was doing and in what context because I know how messages are lost in translation.

Guy proceeds to get real ignorant with me on the car and denies there is any issue with it. I was fuming at this point. i was so pi**ed i was sitting there shaking after getting off the phone. I called the sales manager at Kia and lit his voicemail up then talked to the service manager at kia and gave him an earful. (now we are at 3 weeks of them having the car. So i give it a day and i call back to find out the status and the service manager at kia finally got upset with the run around he was getting from the suburu guy and pulled the car from their lot and sent it to Jess Lewis transmissions here in fort wayne. (this is now garage #4 it was sent to) and they said that it was missing bellhousing bolts and the noise was the engine/trans spacer plate hitting the flywheel. i did my own research and found out this is a common issue with these cars so i buy it and supposedly all is well. 4 weeks to the day i finally get my car back.

Tuesday this week i go pick up the car. they took care of the repairs. didnt cost me a dime. wheel bearing noise fixed, no trans noise, car runs way better (it was running so rich on that aftermarket tune that it was burning my wifes eyes to follow me to the dealership). Great its fixed! or so i thought....

Wednesday morning this week i get up and go through my morning routine, take my kid to the sitters, and on my way from there to work the engine light comes back on... so lunch time i run home and grab my scanner and check the codes... now it throws a code for the PATS system and one for the Catalytic converter on bank 2. So i call the sales manager right away and he says it will go back to ford since they put the ecm in it. ok no problem...make the appointment and let me know...

so nothing all day wednesday, thursday not a peep, yesterday i get pi**ed and called the sales manager and asked him why i dont have an appointment yet. he claims he has left multiple messages with ford service and they are not getting back to him. he give me the guys name over there and his number and said since its going there im welcome to call them myself. thats what i did. i picked up the phone, called the service manager at bob thomas ford and in 10 minutes had an appointment. this guy says he never got a message from rohrmans. either someone in his office never passed on the message or the guy at rohrmans is lying. im giving the sales manager the benefit of the doubt with how pissy he got when i called him out on it today...but anyway...back to the story...

i have a great convo about the car with the manager at bob thomas. seems the tech that worked on the car knew it and its previous owner personally. i found out that the car had a junkyard motor swapped into it BY BOB ROHRMAN'S SUBURU after it was traded in. this was NEVER on the car fax and was never disclosed to me at the time of purchase. So i asked the service guy at bob thomas to pass my number along tot he tech and have him call me later after work and give me the full story on the car. The guy agreed to.

I'm the mean time i have a conversation with the sales manager again. this time i'm royally pi**ed that i now have a car that has been in their possession for 1/3 of my warranty that has a motor in it with unknown mileage or condition and it needs to go back into a garage again. I told him they need to take this car back and refund my down money at this point. he was going to go talk to his general manager...

This is still not over... moral of the story is avoid Bob Rohrman's at all costs....