28/05/2026
Job Advertisement: Group Service Manager
Company: Primus Marine
Location: Phuket, Thailand
Coverage Area: Phuket, Pattaya, Singapore, and regional service operations
Position Type: Full-time
Department: Service / Aftersales / Technical Operations
Position Overview:
The Group Service Manager will be responsible for overseeing the company’s service operations across Phuket, Pattaya, and Singapore. This is a senior operational and technical role requiring strong leadership, practical engineering knowledge, commercial awareness, and the ability to manage multiple service jobs, teams, suppliers, and client expectations.
The successful candidate will be expected to take ownership of the service department, improve operational efficiency, maintain high standards of client communication, and support the continued growth of Primus Marine’s regional service business.
This position is based in Phuket, with regional travel required when necessary.
Key Responsibilities:
- Manage and oversee service operations across Phuket, Pattaya, and Singapore
- Lead and coordinate technicians, service staff, subcontractors, and suppliers
- Oversee yacht maintenance, repairs, commissioning, warranty works, aftersales support, and technical service projects
- Ensure service jobs are properly quoted, scheduled, tracked, completed, and invoiced
- Maintain strong communication with clients, owners, captains, suppliers, and internal teams
- Monitor job costing, profitability, budgets, and service department performance
- Support new yacht handovers, commissioning processes, warranty claims, and aftersales requirements
- Develop and improve service department systems, procedures, reporting, and workflow
- Work closely with sales, administration, accounts, and management teams
- Ensure high standards of quality control, safety, professionalism, and customer satisfaction
- Represent the company professionally at client meetings, marinas, boat shows, and regional events
- Assist in the continued growth and development of the group service department
Requirements:
- Strong spoken and written English
- Technical or engineering knowledge
- Marine or yacht industry experience would be a strong advantage
- Previous service management, technical management, workshop management, or operational leadership experience preferred
- Computer literate and comfortable working with service schedules, reports, quotations, and job tracking systems
Able to manage pressure, people, clients, suppliers, and multiple moving parts
- Strong organisational and problem-solving skills
- Commercially minded with an understanding of profitability, job costing, and client service
- Able to work independently and take ownership of the department
- Good interpersonal and communication skills
- Willing to work when and as required, including occasional weekends, travel, events, or urgent service requirements
- Thai language ability would be a bonus
Candidate Profile:
The ideal candidate will be experienced, practical, technically capable, and confident in taking charge of a busy service department. They should be organised, commercially aware, good with people, and comfortable working in a growing regional business.
We are open to both Thai nationals and expat candidates. A work permit can be provided for the right expat candidate.
Compensation and Benefits:
- Competitive salary based on experience
- Quarterly performance-based bonus
- Group health insurance
- Phone allowance
- Travel allowance
- Boat show involvement
- Regional exposure across Thailand and Singapore
- Career growth within one of the fastest-growing regional yachting companies in Asia
- Opportunity to help build and shape a growing group service department
How to Apply:
Interested candidates should send their CV and a short introduction letter to:
[email protected]
Please include “Group Service Manager Application” in the email subject line.
