Comments
I write to feedback on my disappointing service experience with your company.
I purchased a Mazda 2 Hb in Sept 2020. Water entered my car during a heavy downpour in Nov and I had to file an insurance claim to repair my car. My car was towed to Tanjong Penjuru for repairs and it has been there since 26 Nov 2020.
Below is a summary of the poor service standards demonstrated by your company:
1) Trans Eurokars delayed the insurance claims process by taking a long time to get back to the insurer. The service standard for authorised workshop is 2 days but Trans Eurokars took a week to get back to my insurer.
2) After my insurer endorsed the claim, Trans Eurokars further delayed the repair process with various excuses. First was the interior carpet. In mid December, I was told by the claims executive, Jess that the interior carpet for my Mazda 2 Hb was not in stock in Singapore and had to be ordered from Japan. After chasing for updates, I was told that the estimated date of arrival is early 2021. The ambiguity is appalling. What is early 2021? Jan? Feb? He was not able to give me a timeline.
This week, I chased again for an update and was told the carpets have arrived, but another part is not here and as such the repairs are not able to take place. I asked for a timeline and yet again, I was given an ambiguous "not sure" reply. Such half-hearted, ambiguous replies puzzle me as we are talking about a model which is currently on the roads and still in production yet your company is not able to get the replacement parts or rather having difficulty getting the parts with no alternative solutions and rectifications provided to the customer. Furthermore, Jess has been edgy, lacks transparency and was not helpful from the beginning. I had to repeatedly chase him for updates and to top it off, I keep getting ambiguous replies which frustrates me even more.
My experience with Mazda Singapore - Eurokars Group has been extremely disappointing and stressful due to the poor aftersales service and assistance demonstrated by your staff. With that, I have little confidence to recommend Mazda. Those who are considering to purchase might wish to think through or you might risk experiencing what I am going through.
It was very disappointing I have contact Mazda Euroka on some after sales issues regards to my recent car servicing package which I have sign up on 8 Nov 2020.
I was enquiry during my servicing over at Euroka with the Sales Consultant on service and extended warranty package and I was told there is no ongoing promo which I signed up for a 3 times 30 to 50k package at a non promo rate.
Mazda members mention that is a ongoing promo till end of November and why was I not being offer on the promo rate when I was there at their center during my service on the 8 Nov.
“Promotion Package is 5 times service with 2yrs extended warranty for $2400 include GST.”
I contacted Mazda on this matter and they promise they will provide an explanation and get back to me and after numerous call and email told me will get back to me within a day but is coming to 2 week yet there is no a single call back.
The responses of the customer feedback is really slow.
Customer
SMC8072U
Mazda 6 Wagon
S&FBets 🎰 Singapore Online Casino 🇸🇬
FREE CREDIT EVENT SGD 8.88🧧
STEP1️⃣ : Like OUR FB PAGE &Instragram 🔵
🎈PAGE : fb.me/SFBets
🎈Instagram : SFBETSSG
STEP2️⃣ : Share Our FB PAGE PIN POST 3 Singapore GROUP Or Share 6 Telegram Group
STEP3️⃣ : Join Our Telegram Channel
🎈Telegram Channel : t.me/SFBetsChannel
🎈Join Our Telegram Group
🎈Telegram Group : t.me/SFBetsGroup
STEP4️⃣ : Invite 25 Member To Our Group
STEP5️⃣ : Subscription Our Bot
🎈Telegram Bot : t.me/SFBets_Bot
🎈Save Our Contact Number +601135517682 "S&FBETS"
STEP6️⃣ : After Finish SCREENSHOT All step And Contact Our Service To Claim
🎈Free Credit Service : t.me/SFBetsAdmin
I bought a Mazda 6 in Feb 2017. I would like to say it is a very.good car & i am very happy with the performance.BUT there is a problem with their side mirrors. During this 3 1/2 yrs, it has broken down 3 times. Despite mazda service center replaced with a new side mirror during the 2 times the mirror malfunction , now it malfunction again for the 3rd time.That means on average, the mirror can only lasts 1 year.MAZDA needs to look into the quality of their side mirrors.
Sharing a very unhappy 1st car purchase from Mazda Singapore - Eurokars Group:
Booked a brand new vehicle last week, after there was a great offer for ready available COE registration. Notified by SE that car was ready for collection today. By the way, I had not pressured SE to deliver the car by a stipulated timeline. In fact, car was ready for collection yesterday but i postponed it to today. Happily went down to Tanjong Penjuru for car collection this afternoon. The whole process was a fantastic experience, with SE being very thorough in his entire handover experience. Spent 1 hour explaining the key functions to operate the car. Till that point, the whole experience was great. This was by far the best handover process had, having bought 3 cars before this.
Happily drove my car home straight from the delivery centre. To my horror, when i opened the rear passenger car door, i was greeted by an ARMY of ants on the door frame. It was clearly an infestation. Immediately called my SE, and was asked to drive the vehicle down to Ubi Service Centre.
The technicians checked and advised to strip down all the car doors for a thorough inspection, and it wouldn't be ready for collection today. I explained that i was okay because i wanted the car to be thoroughly ridden of ants and any possible ants' nests, since my kids will spend most of the time in the rear seats. I also requested them to do a entire thorough inspection apart from the doors.
Utterly disappointed by the experience of a "brand new" vehicle purchase. Trust that Mazda Singapore - Eurokars Group can do better than this. Please have your team improve the QC checks.
What a day.....
Consumers Association of Singapore - CASE any advice ?
Claims department only know how to push here n there, over promised under deliver! Disappointing and unprofessional max!!!!
Common problem for the mazda 3 BP?
Is Eurokars bringing in the 2021 Mazda 3 turbo?
Will there be a 1.5litre turbo version for Singapore?
Hi all. my wife sent our 3yo mazda 3 to eurokars for 70k servicing And was advised the belt tension dropped and needed to change. Is this common? Why was it not discovered during the 60k warrantied servicing but floated out quickly at 70k? The typical engine belt servicing is after 100k?
money oh my god , pasirkaliki 85 bandung indonesia