15/03/2026
Friend of mine (a tuner) told me today he was checking out my file, send to him from a „disgruntled customer” an ex customer of mine.
Apparently, I didn’t do good job. I agree, I do, but there is one issue, I simply couldn’t do a good job for this customer, due to his own approach.
Simple setup, tuned with Lambda in exhaust in person, HF80, GTB20, smokeless result done, customer over the moon happy. This was in 2023.
Fast forward few months and there is an issue, boost is sometimes better sometimes worse, now this customer is unfortunately one of those that „knows better”. Amount of advice I gave, instructions what to check, he simply wouldn’t accept that something could have been broken, that old cars can break, and kept blaming the tune. I was patient, till today.
How patient you may wonder ? Picture below says it all.
Yes, ALL do those time stamps are his messages to me, and a good quote to show who we are dealing with.
11:03PM I say, „look at the time, speak tommorow” and what I read back ? „and?”
All those years I was extremely patient with this guy, asked numerous times to respect work hours and contact me then, unfortunately he’s one of those that sees no issues in night messages and simultaneously demands immediate answers, considering lack of night time answers, rude.
Fast forward to 2025, that’s when his VNT was actually fixed, I wrote new files since there was new VNT setting, got some logs back once and then next files, just complaints, no data back. No possibility of working on the car in normal hours either. Last files I sent, he was silent for months just to later state new tune fixed spool issue BUT he can’t drive it because it starts awful.
Funnily enough, that tuner friend honestly reviewed the file, said how good it was, and in reply he read a lie that live data logs didn’t help with adjustments (although, he couldn’t provide logs, because he didn’t have any actually made for last files) and kept blaming the tune.
Respect has to go both ways, if I do a mistake I own it, if someone gives me respect, returning one that I always give, jobs go smoothly, it’s file, log, file, log, job done. Communication being key to success.