07/08/2026
Third-Party Accident Claims in Kenya: Who Pays?
One of the biggest misconceptions in motor insurance is that if you have Third-Party Insurance, your insurer will repair your vehicle after an accident. That is not how it works.
If two vehicles with Third-Party Insurance are involved in an accident, the insurer of the driver found to be at fault is responsible for compensating the innocent third party for damage to their vehicle and any covered injuries—subject to the policy limits.
How the Third-Party Claims Process Works
1. Establish Fault
The police investigate the accident and determine who caused it. A Police Abstract is then issued, which is a key document for the claim.
2. Assess the Damage
The innocent party should engage a licensed and independent motor vehicle assessor to inspect the vehicle and prepare a professional assessment report.
3. Submit a Compensation Demand
The claim should be submitted to the at-fault driver's insurance company together with:
• Police Abstract
• Assessor's Report
• Copy of the Motor Insurance Certificate
• Copy of the Driver's Licence
• Any other supporting documents
4. Compensation
If liability is established, the at-fault driver's insurer will compensate the innocent party for vehicle repairs and other covered losses, subject to the policy terms and limits.
What Third-Party Insurance Does NOT Cover
❌ Your own vehicle if you caused the accident. You will repair it at your own cost.
❌ The at-fault driver's injuries. Standard third-party insurance generally does not compensate the driver for their own injuries.
Important Tip
A compensation demand is best handled through a competent advocate to ensure the claim is properly presented and pursued.
Need guidance on a third-party claim?
Imana Insurance Agency Kenya Ltd is ready to assist you through the process.
Call/WhatsApp: +254 796 209 402
Website: www.imana.co.ke
Ask Us Anything!
Today we're answering your insurance questions. Whether it's motor insurance, medical insurance, travel insurance, claims, or any other insurance matter, drop your question in the comments or inbox and we'll be happy to help.
One small legal note: in practice, insurers may investigate liability independently and settlement depends on the available evidence and the policy terms. The police abstract is important, but it does not automatically bind the insurer's decision on liability.