21/02/2014
Urgent Requirement for Sr. Quality Analyst at Pune
Designation:Sr. Quality Analyst
Reporting to: Team Lead – Operations
Job Profile:
1. To monitor live/ recorded calls of the counselors.
2. To provide feedback to the counselors
3. To ensure that the Quality benchmarks are fulfilled
4. Call Calibration
5. To derive Quality Initiatives in order to increase the Quality Scores
6. To conduct Quality sessions on fortnightly and Monthly basis
7. Certification of New Hires
8. Will be involved in Call Analysis
9. To circulate reports to all the concerns on daily, weekly and monthly basis.
10. To maintain Quality MIS
Eligibility Criteria:
1. Excellent Communication Skills.
2. Min Graduate
3. 1-3 years of Experience as QA in International/Domestic BPO.
Salary: As per Industry Standards.
To apply please call +91-8482826567 or send your updated CV at techasia@consultant. com
Regards
Tech Asia Consultants