CH-Logistics (Salisbury)

CH-Logistics (Salisbury) Home Delivery Service
(1)

We are a Hermes contracted home shopping delivery business. We currently deliver for multiple major retailers including Next, BHS, Freemans Grattans Holdings, Lakeland and Tescos

17/03/2020

Hello All,

I just want to make you all aware that Hermes have put temporary measures in place to protect both the customer and the courier given the circumstances at present these are as follows:

If you are notified that a parcel is due to be delivered and are given the option to divert please do so to your designated safe place location, if you don’t we will attempt to find a safe place (but would appreciate if one can be made available to us) we will not knock the door unless absolutely necessary so please don’t be frightened if you see us wondering around your garden looking for a safe place, we will always leave a calling card telling you exactly where it has been left.

If the parcel requires a signature or a safe location is not available we will knock the door or ring the door bell, place the parcel by the door and step back. If you answer the door you’ll be asked to provide your surname and we will sign the box with Covid-19 as per Hermes instructions.

If you have any questions please let us know and we can try to answer them as best I can. If you know people aren’t on here please forward the information on.

Many thanks
ch-logistics

16/03/2020

/storage/emulated/0/Download/Coronavirus update for couriers - 16.03.20.pdf

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MyHermes RANTS
28/07/2016

MyHermes RANTS

Theresa May Urged To Investigate Courier Firm Hermes Over Claims It ‘Hounded’ Workers At Bedside Of Dying Son

Theresa May has been urged to investigate courier company Hermes after claims that it “hounded” workers who were at their dying son’s bedside in hospital.

Labour MP Frank Field asked the Prime Minister to set up an inquiry over allegations that the firm’s employees were “treated like dirt”, with complaints ranging from staff harassment to minimum wage breaches and bogus self-employment.

Hermes is one of the biggest courier companies in the UK, with its growth driven by the boom in online shopping.

But Field, the chair of the Commons Work and Pensions Select Committee, said he had been contacted by “a number of current and former workers” who were appalled at the firm’s practices.

Among the complaints were claims that Hermes staff had been threatened with removal from work or reduced hours if they attended hospital appointments.

In a letter to the PM, Field wrote: “In one case that was shared with me by a former Hermes UK worker, a six-year-old boy was taken to hospital for an emergency leg amputation and was put on life support.

“His parents were both couriers and, while they were at their son’s side, they were told by Hermes UK that if they did not return to work immediately they would have their rounds taken off them.

“Their son then died in hospital, and yet still they were being hounded to return to work, or face losing their delivery rounds.”

In another case, one employee alleged that her delivery round was withdrawn after asking for a day off to visit a friend who had cancer.

Hermes, which has been the subject of a Guardian investigation into its wage rates, denies many of the claims against it and has written to Field to discuss his concerns.

The company said that: “Until this morning, we were unaware of the accusation concerning the young boy in hospital and the pressure put on his parents.

“Whilst we are currently investigating that claim, we would like to make it extremely clear that we are absolutely appalled by this story and, if it proves to be true in any way, we will take decisive action.”

Field had further alleged that the company was paying less that the minimum wage rate of £7.20 an hour, once fuel costs for staff were factored in. The firm counters that its pay averaged £9.80 per hour.

Staff had complained they were effectively warned they should be available seven days a week and some said they got none of the benefits of flexible ‘self employment’ but had to accept all the risks and insecurity.

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CH-Logistics (Salisbury)'s cover photo
27/03/2015

CH-Logistics (Salisbury)'s cover photo

Your myHermes Parcel DeliveryYesterday evening we experienced a small fire on one of our central distribution hub machin...
05/12/2014
myHermes - MYHERMES SERVICE MESSAGE

Your myHermes Parcel Delivery
Yesterday evening we experienced a small fire on one of our central distribution hub machines, no parcels were damaged, however it has affected our operations and therefore we are sorry to inform you that if you if you have sent your parcel(s) via a ParcelShop today, they will be delayed. At this time, we expect the delay to your parcel(s) be no more than an additional 2 working days, and we are working hard to minimise this.

Tracking Your Parcel
You are still able to track your parcel and this will be the easiest way for you to discover when your parcel has been delivered. Our customer service department will not be able to provide you with any extra information and our online tracking service will be the most reliable way to track your parcel.

Cancel Your Order
If you HAVE NOT taken your parcel(s) to a ParcelShop yet, then you can cancel your order. Please visit our help pages for details on how to do this.

Normal Service
For the full statement on the current situation please visit http://www.myhermes.co.uk/news/latest-news/service-message

We will be in touch to let you know as soon as our normal service has been resumed.

Again, please accept our apologies for any inconvenience caused.

Kind regards

myHermes Team

Update 04/12/14 14:15: Due to a fire at our Warrington hub, all myHermes parcels will be delayed by up to 2 additional working days from the expected delivery date. We apologise for any inconvenience caused. For more information click here

Address

Unit 8 RBU
Grateley
SP11 7ER

Telephone

07788 63 43 73

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