28/08/2026
🔧 Staff Spotlight: From workshop floor to customer service superstar! 👔
Senior Service Advisor Dave Austin has been with the Volkswagen, SEAT/CUPRA Gloucester team for just over a month, having recently swapped the tools for customer service.
While he's still missing life in the workshop, his technician experience is proving invaluable in his new role, and he's already going above and beyond for our customers.
After helping a customer by fitting a new charging port during a busy period, Dave received this fantastic feedback:
"Dave was proactive, helpful and efficient, and he made what could have been a frustrating wait into a positive experience."
It's great to see Dave bringing the same willingness, hands-on attitude and problem-solving skills to his new position and going the extra mile for our customers.
Well deserved recognition, Dave - we're grateful to have you here at Mon Motors. Keep up the great work! 👏