23/05/2026
One of the most common questions we get is: "What's the call-out fee?" The answer is simple — there isn't one. We don't charge a separate fee just to turn up. Instead, we work on one straightforward hourly rate with a 1-hour minimum booking. Here's exactly how it works and why we've structured it this way.
The Simple Version
Our rate is £104.99 inc VAT per hour, with a 1-hour minimum per visit. That's it. No separate call-out charge, no travel surcharge within our standard service area, no hidden extras. The hourly rate is all you pay.
What Does the First Hour Cover?
That first hour isn't just "turning up and having a look." It's a working hour. Here's what it typically includes:
Travelling to You
We come to your home or workplace — no need to arrange a lift or drop your car off somewhere. The travel time is included in the hourly rate, not charged separately.
Setting Up
We arrive with a fully equipped mobile workshop — diagnostic tools, hand tools, electrical test equipment, and everything needed to get started. Setup is quick and efficient.
Diagnosing the Fault
Using our Autel MaxiSys, Launch X431 Pro3S, oscilloscope, thermal imaging camera, bore scope, and other specialist equipment, we carry out a proper diagnostic investigation — not just a quick code read. We identify the root cause, not just the symptom.
Giving You an Honest Estimate
Once we know what's wrong, we explain it to you in plain English and give you a clear, transparent estimate for the repair. No jargon, no pressure. You decide whether to go ahead.
Vehicle Protection Kit
Every visit includes our vehicle protection kit as standard — seat covers, steering wheel cover, and floor mats to keep your interior clean while we work. It's a small detail, but it reflects the standard of care we apply to every job.
Why No Call-Out Fee?
A lot of mobile mechanics charge a call-out fee on top of their hourly rate. We don't, because we think it's a better deal for you — and it keeps things simple. You know exactly what you're paying from the start. No surprises.
The 1-hour minimum exists because it gives us the time to do the job properly. Rushing a diagnosis in 20 minutes to avoid charging you more often leads to missed faults, incorrect parts being ordered, and return visits that cost you more in the long run. One thorough hour upfront saves time and money down the line.
How Does This Compare?
Most local garages in Gloucestershire charge £110+ VAT per hour — and that's before you factor in the inconvenience of dropping your car off, arranging a lift, and waiting for a call back.
With us, you get:
✅ A qualified, experienced mechanic at your door ✅No need to leave your home or workplace
✅A competitive hourly rate — often less than the local garage,
✅A 12-month / 12,000-mile warranty on all parts and labour we supply
✅ Transparent pricing with no hidden extras
Vehicle protection kit included as standard
What If the Job Takes Less Than an Hour?
The 1-hour minimum still applies. Even if the diagnosis is straightforward and the fix is quick, the minimum charge covers the travel, setup, and the time we've reserved for you. In practice, most jobs take at least an hour once you account for a proper inspection, the repair itself, and a final check to make sure everything is right before we leave.
What About Larger Jobs?
For larger repairs — timing belts, engine work, clutch replacements, and so on — we provide a fixed estimate upfront based on the diagnosis. You'll know exactly what the job will cost before we start. If anything changes during the work (for example, we find additional wear that wasn't visible during the initial inspection), we'll contact you and get your approval before proceeding. No surprises.
Flexible Payment Plans
We understand that unexpected repairs can be a financial strain. That's why we offer interest-free payment plans through Payment Assist — an FCA-regulated provider. Split your bill into manageable monthly payments over 3 to 6 months, with no credit check required for plans up to £1,000. Ask us about it when you book.
The Takeaway
No call-out fee. No hidden charges. Just one simple hourly rate that covers everything from the moment we set off to the moment we hand your keys back — including vehicle protection for your interior as standard. It's straightforward, it's fair, and it's designed to give you confidence that you're getting honest, professional work at a transparent price.
