T2 SOCIAL MEDIA COMMUNITY GUIDELINES
Here at T2, we value social media as a channel for us to build a community of passionate tea lovers. It’s a place where we connect with our customers, whether that be providing information on our products or helping service our customers, we’re here for you! To maintain and nurture a vibrant online community, it’s important that we lay some ground rules on way
s we engage on social media. On T2 owned social media channels, we reserve the right to moderate all communications within our online community, this means that we will remove all posts/comments that include:
• Any violent, obscene, profane, racist, homophobic, transphobic, denigrating or generally hateful comments
• Sexually explicit content and content commenting on sexuality or gender (assumed or otherwise)
• Content that aims to blackmail / manipulate an individual
• Comments that include personal attacks to an individual
• Commenting on a person’s appearance, e.g. writing offensive comments around someone’s physical appearance
• Comments that threaten to, or aim to harm the reputation of any person or organisation
• Unauthorised commercial solicitations (such as spam)
• Comments suggesting or encouraging illegal activity
• Multiple off-topic posts or repetitive posts that are copied and pasted
• Posting comments that include an individual’s personal information including, but not limited to, full name, e-mail addresses, telephone numbers, mailing addresses, or identification numbers. In the case of repeat offenders, we reserve the right to indefinitely ban users from any and all of our channel. The mental health and wellbeing of our team members is important to us. We want to ensure that we maintain a respectful and safe environment for everyone, free from aggression, violence, antisocial behaviour and any form of discrimination. These behaviours towards team members will not be tolerated and is not acceptable. Although most abuse is verbal in nature, and the impact on our team members may not be visible, the effect can be negative and lasting. We are always here to help with any questions you may have about our tea, products, and services. Thank you for taking the time to contribute to our community and as always, happy sipping!
